I really like to see the brand/retailer give some power to their customer service representatives so that they can solve customer issues quickly and efficiently without having to escalate to the “let me talk to a manager!” level. It’s also important to be able to ask questions and get real...
I love shades like Bite Beauty Squid Ink (blue) and Kale (dark green), which I do reach for but in another life, I’d be reaching for them every other week!
If I get the run-around when I’ve called or emailed when there’s an issue with an order, or when solutions to common issues (say, a broken eyeshadow) make the customer have to do the work (though it wasn’t their fault) to resolve it. For example, Ulta used to require receipt of return of a...
Fairly happy! I think I have a close enough match with a formula that sits well on my skin most days that is comfortable to wear and lasts long enough for my purposes.
I’m working through a really fun, random, worst-breakout-of-my-life situation (didn’t change up products and have no idea what triggered it), so I’m back on prescription antibiotics (topical) for it. Of course, it started resolving a bit more noticeably the day of my doctor’s appointment,...
I’d love to see a TRUE!! cool-toned neutral/taupe palette by either Viseart or ColourPop!
I want consistency across the shade range–I shouldn’t have to comb through to find good ones! There should be a good variety in depths, finishes, and colors.
Eyeshadow palettes for me at this point, as it’s easier for me to return to and pull out a palette than use single shades (since I’m usually behind enough in organization that a range is either perfectly organized or perfectly disorganized). I suspect that in a post-blogging world, I’d get...
Many years ago, probably to some degree here and there, but now? Not really. It’s so rare that I finish anything outside of base/complexion/skincare/etc. type products that I might as well use it before it goes bad, especially for products like lipstick and gloss!
The only product that I can recall is Chanel Jade Le Vernis, which was many, many years ago, and I’m not really upset about it now but it was definitely “the one that got away” for awhile. These days, I think there are so many products coming out at all times that it’s easy enough to move...
