If I get the run-around when I’ve called or emailed when there’s an issue with an order, or when solutions to common issues (say, a broken eyeshadow) make the customer have to do the work (though it wasn’t their fault) to resolve it. For example, Ulta used to require receipt of return of a broken item, even one that was $0.99, in order to refund or reship (now, they resend and haven’t required me to ship broken products back in awhile). I routinely receive broken powder products from Ulta (still do!), and for awhile, I stopped shopping there except for Ulta-exclusive launches because of how often I was receiving and having to return broken products. The last big no-no is when brands are rude to customers, particularly on social media.
- b-glowing — 20% off orders of $60+ with code 20NOW, ends 2/27.
- Saks — Earn a Gift Card Up To $700* (including beauty) with code FEB2019, ends 2/22.
- Sephora — Anastasia Sultry palette for $27, pricing also available at Macy's, Nordstrom, and Ulta, ends 2/24.
- Ulta — MAC Prep + Prime Fix Boom Boom Boom edition for Platinum members, ends 2/22.
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