Ulta’s reps are patient on the phone, but their solutions are just dismal – if a product is broken, I have to send it back before getting a refund (no other retailer/brand has made me do this). Neiman Marcus overnighted a Louboutin polish trio ($90 or something like that) after my order arrived broken without having to be asked for that solution, whereas Ulta makes it a pain to deal with an eyeshadow arriving broken that was $1.99, which is due to poor packaging – a bunch of compacts in a box with no padding or bubble wrap!
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