Product availability, faster shipping (for lower cost, I don’t mind an upcharge for 2-day shipping, but I don’t want to spend $20), and decent customer service. I don’t want to have to ship anything back before they’ll send out a new one (this assumes I’m an established customer, so they should see my order history and know I don’t make a habit of it!).
We try to approve comments within 24 hours (and reply to them within 72 hours) but can sometimes get behind and appreciate your patience! 🙂 If you have general feedback, product review requests, off-topic questions, or need technical support, please contact us directly. Thank you for your patience!