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Urban Decay Decides Not to Sell in China

Urban Decay Decides Not to Sell in China

After careful consideration of many issues, we have decided not to start selling Urban Decay products in China. While several factors were important in reaching this decision, ultimately we did not feel we could comply with current regulations in China and remain true to our core principles. We know there are many progressive consumers in China who would embrace an opportunity to purchase non-animal tested products – our hope remains that we have the chance to offer Urban Decay products to these consumers someday in the future.

Following our initial announcement, we realized that we needed to step back, carefully review our original plan, and talk to a number of individuals and organizations that were interested in our decision. We regret that we were unable to respond immediately to many of the questions we received, and appreciate the patience our customers have shown as we worked through this difficult issue.

Since our founding in 1996, we have been committed to ending animal testing in the cosmetics industry. As demonstrated by the renewed support we have received from organizations like PETA and the CCIC, this principle remains at our core. Urban Decay does not test its finished products on animals, nor do we allow others to test on our behalf, and we require our suppliers to certify that the raw materials used in the manufacture of our products are not tested on animals. Urban Decay is proud to be100% cruelty-free.

If you have additional questions, please email us at [email protected]

Your voices have been heard, considered, and the decision changed, will you support the brand once again?

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208 Comments

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1. Wow. 2. What about the UD launch they had in China the day before the original announcement? 3. Just curious–  will those who originally said they’d boycott UD, still boycott them? (I personally am on the fence until i get more information)

I wish I could say this is great news, but I still feel betrayed. They’ve proven to be flimsy with their morals and I don’t respect that, nor do I feel like I can trust this company not to change their mind again. I feel a bit mind effed by this entire situation.

Exactly! It’s like a celebrity making a racist or homophobic comment and then giving a PR apology the next day due to the backlash. If they were true to their principles, they would never have considered selling in China to begin with, just like a truly progressive celeb would not make such outbursts. This backtracking just goes to show that the almighty dollar is priority one, over animal testing.

 @moena If they were only thinking about money, they would still go to China. The Chinese market can more than make up for every single customer lost here.
I see it as a lover admitting to be attracted to someone but resisting temptation in the end. This time, and this time only, I am willing to give them a second chance. 

We influenced them. Now we must be vigilant and hold them to this decision. UD needs responsible consumers in order for them to remain a responsible business.

makes sense. they pissed off so many people with this decision they kinda had no other choice than to go back or they would lose a lot of customers. yay for them not selling in china, but let’s be real…they’re too easily influenced as a company to hold strongly on to their beliefs.

Great testament to the effect consumers can have on a company. Whether or not it rebuilds the trust that loyal customers had with them remains to be seen, but the backtrack/ change of heart clearly comes from the lambasting they took from their customer base.

@by
And this brand has been at the forefront of of cruelty free cosmetics for decades. Urban Decay has been a favorite among vegans and animal rights activists for their principles in regards to cruelty-free cosmetics. And on top of that, some people weren’t even angry about the animal testing, they were angry about the way Urban Decay handled it. The whole thing was incredibly ill conceived on UDs part and they alienated a LOT of people.
 
It’s not just “because they sell in China,” it’s everything that came with and from that decision.

This makes me shake my head and say this is good and hopefully it wasn’t just a publicity stunt. This is great news for UD and all the fans out there who were ready not to buy. I would have used their products either way because I like what I like. 

So pleased with this decision! Urban Decay is one of my favourite brands and I was extremely disappointed by the last two PR statements. I’m glad they listened to their biggest base, the consumers, and have changed their mind!

I will absolutely return to the brand! This shows that they listen to and care about their customers. I’m really proud of them. I never expected them to change their minds, so it’s a really welcome surprise.

It was not a publicity stunt and they are not flimsy with their morals, maybe UD execs just didn’t know all the facts before they made thier initial decision, no doubt pressured by their biggest distributor Sephora, and then after they found out they couldn’t change things they backed out because they are NOT flimsy about their morals.If anyone bans anything, they should ban Sephora and order straight from UD online.  Anyway, why assume the worst of the good guys, there’s not many out there.
 

So happy to hear this. Glad they listened to their hearts and customers. Will be happy to begin using UD products again, nice to hear I don’t have to find a dupe for their Underground 24/7 liner! UD was the very first makeup brand I was in to as a preteen/young teenager and has a special place in my heart. Way to keep that place, UD.

So glad! I understand how tempting the Chinese market is, and I admire UD’s decision to wait. They listened to their customers and decided to stick to their values. I will give them a second chance.

 
For me, I’m still turned off from the brand, not because they wanted to expand to China, but because of the condescending drivel that was that first press release. 
 

Very much agreed. In my list of values that are affecting my decision, repudiating animal testing is not that high.
 
What turns me off instead is how UD has clearly and vocally, if you read in between the lines of their press releases, put the entire country of China into a category that is labelled: “Amoral Heathens (Barring A Few Progressive Consumers) Who We Are Only Stooping To Sell To For The Financial Motive”. 

I am very pleased that they’ve decided to pull out of China; I don’t see how condoning animal testing would’ve possibly gotten any policies changed. Haha. However, I don’t know if i’ll be returning to the brand. I have literally thousands of dollars worth of UD cosmetics, and I feel like I made that massive investment just to be slapped in the face. So we’ll see.
 
I do think they need new pr people tho. This whole fiasco was presented so terribly.

Although I do not personally go out of my way to discover each company’s habits, I understand why so many were upset.  What I do not understand, is why those people will continue to boycott.  You let your voices/opinions be heard and for once a company listened.  How often does that happen?  I do not think this was a decision (to go or to back out) that UD came to lightly.  It appears to me that some real thought and hard work went in to these decisions.  I think it is unfair to say they are ‘too easily influenced as a company’ or that they have ‘flimsy morals’.  You asked, NO…you demanded that they reconsider or lose their most loyal customers and they did.  I think it’s only fair to show them your support by continuing to buy their products.  

 @Ann Clothier I agree.  I don’t think I should turn my back on something (be it a makeup company or something else) that has returned to what I wanted, and so many people fought for, it to be.

 @Ann Clothier I totally agree. It’s like saying that because someone you know said something you disagree with, and then changed their mind to agree with you, you still can’t be friends with them anymore. Is no one ever allowed to learn from their mistakes? UD tried something, got backlash, thought about it and listened to their customers, and changed. Yes, maybe the bloom is off the rose but at least they listened and changed their behavior…what more can we ask for?

 @Ann Clothier I agree! It’s very obvious that they put a lot of thought into this–before today’s announcement, they hadn’t posted anything on their Facebook page since June 17th.

 @Ann Clothier Well, their mission statement was offensive, and the fact that they had even decided to do this in the first place despite their motto.  I can see why people would be soured towards Urban Decay from now on, despite UD turning tail.  When you’ve been insulted it’s hard to forgive.

 @Ann ClothierI have to agree.  I believe many of us made our points, and who knows if UD listened or they just figured now wasn’t the right time to go to China.  I woudlike to think that they did listen, and I have to believe that they had to re-evaluate their core values and who their consumer’s are and what they want.  I stated quite clearly that if they were going to sell/test on animals in China, I would no longer support them.  I don’t entirely trust them, but I may go back to buying their products.  I have a huge stash of my favorite products, I will use them and if UD still sticks to being cruelty free, I may go back.  They will have to renew my faith though.  They had horrible PR and it was condensending as well as offensive.  If they haven’t figured out their core customers by now, they haven’t learned anything about business, and I hope the do actually learn from this. 
 
 

This is pretty impressive. A lot of brands would have ignored their consumers to make money in a new place, but the fact that UD listened speaks a lot to their character as a brand. I think this is great!

I think they could have handled this whole situation a lot better, but I am pleased with their decision. I almost stopped at Ulta today to buy a 24/7 liner in celebration 🙂

I had plan to boycott UD, a brand I love ( I’ve been knowing UD for many years, actually when UD came here I found them amazing and innovative ). I am glad they decided to step back, hoping they will keep their promises. Curiously enough I wore Naked 2 today, their palettes are really great. Cruelty free values of the brand are essential, it’s good news.

Wow, yes, I’m impressed!  I haven’t even looked at anything UD since they announced their plan for China, but I am VERY happy to put them back into my favored brands.

It all boils down to the allmighty dollar. They realised the return on investments wouldn’t be as high as they hoped so they shelved the idea… for the time being.

I am convinced this has more to do with the business side of things working with China than the backlash they received here in the U.S. from loyal fans. They obviously realized it wasn’t going to work in a way that would be profitable for them to enter China. For now. So my stance is that I remain suspicious of the brand’s intentions from now on. I have products of UD (that I bought before this whole China thing was initially announced) that I intend to use up before I buy anything again. If I do ever feel the need to buy something UD again… I just figure, there’s so many brands out there, I could easily be happy with my cosmetics collection despite  never buying something from UD again after this fiasco.

I’ve never bought a single UD product, or been tempted to try one, for the simple reason that they are not sold in the two countries where I spend most of my time: Australia and China.Seeing how mercenary and disrespectful UD plainly are about their customers now leaves me with absolutely no wish to touch that brand. There is no way to “spin” that first news release they did – the timing of it, the wording, the condescending attitude and underlying racism, all badly done – and all this back-peddling just turns me off the brand further.
 
A few weeks ago, there was an opinion article in <I>The Guardian</i> that felt very apropos: <a href=”http://www.guardian.co.uk/media-network/media-network-blog/2012/jun/20/brands-truth-advertising-marketing”>Do consumers care whether brands tell the truth?</a>
 
<blockquote><i>In the 1950s, politicians, celebrities and royalty could reasonably expect to control their representation in the media – now they all have to cope with a 24/7 gossip fuelled news agenda that they are powerless to control.
 
They have had to adapt. How well they are doing (or not doing) at adapting is evident in the news stories we read every day. Brands have got to adapt too – if what brands are telling the consumer doesn’t match the real experience the consumer has of that brand, advertising will be a costly waste of both time and money.
 
Of course consumers care about truth. We all do. So the best way to sell stuff to them is to tell them the truth. Half a century ago David Ogilvy said: “The consumer is not a moron, she is your wife”.
 
Now she is an expert with a smartphone who can find out as much as she wants about a brand in a matter of minutes. If that doesn’t match what the advertising says then the brand hasn’t just lost a sale, it has potentially lost a customer for a lifetime, and the implications of this are enormous.
 
The start point for communications should not be what the consumer insights team has told the marketing department would be a “nice approach” for the brand. It’s not what the brand owners want the world to believe on a “corporate level” about it, delivered beautifully. The start point must be what is true about the brand: what cannot be denied about it, and how can it be delivered in a straight talking way?
 
Brands which have a process for telling the truth are likely to sell more products, make more money, keep more customers and, most importantly, keep their loyalty.</i></blockquote>
 
Blogs with a very wide readership, like this one, where conversation between people who have a common interest/passion and many different views is facilitated, can add enormously to our collective consumer intelligence. UD clearly didn’t know what it was getting into when it distributed that initial news release.
 
I freely admit to not being a “progressive shopper” in the UD sense; animal testing doesn’t have a strong affect on my opinion of a makeup brand, one way or the other (I guess it must be the ignorant, apathetic Chinese part of me that is in dire need of coaching from UD). But I do feel very strongly that companies should treat their customers fairly and with respect, and trust enough in their discernment and intelligence to expect them to know the difference between truth and b******t. 
 
With that view in mind, America, you can keep your Urban Decay. 

@JS I’m not sure what gave the impression that I am somehow qualified to speak for the Chinese authorities… Even if I was Chinese by nationality (which I’m not), how would I know what went on in their heads? A people cannot be held to the same opinions as their government, especially when that country is not a democracy.

 @Li Wen This is my problem with UD, too.  I’m not Chinese nor of Chinese descent, but the worst think in that press release wasn’t the animal testing thing as much as the condescending, imperialistic attitude of having to change the way China thinks to the “right” way of thinking.  As much as I appreciate them upholding their animal testing ideals, I don’t know if I can get past the racism in the press release.  Who runs their PR dept??

 @Li Wen I completely agree. I think the worst part of all of this was how they found a way to put all of them blame on China and the Chinese people, rather than them.

I’m pleased, for the most part. They’ve still lost a lot of my respect for the way they handled things, given how clearly it was all motivated by money and how insulting that press release was on a number of levels. The bloom is most definitely off the rose. But I will buy from them again. I don’t have to adore and worship a company to buy their products.  Beauty products are, at the end of the day, something I use to make myself feel good or feel better. And that wouldn’t happen if a company’s products made me uncomfortable with the animal testing issue or if I felt my intelligence were insulted on top of it all.  Now that they’ve walked away, I can buy the Strip, S&M, and Mary Jane eyeshadows I wanted so badly. All that said, I do give them some credit for reversing their stance.  It may be motivated by money yet again, but still, it’s not easy for any company to publicly reverse course and admit the egg they got (most deservedly) on their face.     

@Kafka Agree with all you have said.. Plus I sort of had a pretend shopping cart thing going on over at ACW that I played around with but was determined not to purchase. I am gun shy about UD now but I do feel the need to reward the decision somewhat regardless of how they came to it. This pains me because 1) it’s like not showing your work on a math problem and 2) Like insisting a child apologize to someone when they are, perhaps, not quite sorry or sure of why they are apologizing…

I’m very relieved they did the right thing.  I have to agree with many of the other commenters here that this clearly could’ve been handled much better. The whole thing has been bizarre to me. I was honestly shocked when I learned they’d be selling in China and I’m almost as shocked now that they’re not.
 
What does Urban Decay actually believe in? Frankly, I have no idea. This decision could’ve been as much about money and publicity as concern for animals (usually, I’d give companies the benefit of the doubt, but I think skepticism is warranted here). But the bottom line is – they’re still cruelty-free and I’m going to be supporting them again.

BTW, this new press release is every bit as disingenuous as the old one. They are obviously a company with no morals whatsoever, except whatever is convenient in the short-term to get them out of the line of fire. How can anyone believe a word UD says after this?

I never planned to boycott them when it happened – I was annoyed at the tone of the release, and saying “sod it” to their morals, essentially, but I knew I would have just been like “ooh pretty– wait wasn’t there a reason I wasn’t talking to this brand? Oh well.” – and while I’m happy that they’ve changed their mind because we need more high profile brands that take an animal friendly view, I still feel somewhat unsure about them now. If they really did care about their principles, this wouldn’t have been an issue in the first place

while i’m glad this means animals will no longer be unnecessarily harmed by UD’s business, the fact that they even considered going to china at all and the way they handled it still leaves a bitter taste in my mouth. for the time being i’d rather spend my money elsewhere but we’ll see how they handle things in the future. maybe i’ll come around again, maybe not.

I’m feeling kind of mixed about this.
I love Urban Decay, I really do. I love their products, their ethos, and as a brand and company, I think they are brilliant.
After the whole entering the chinese market thing, I was planning on no longer purchasing from them, not even so much because the products would be tested on animals by the chinese government, after all, I, living in the UK, would be buying products that weren’t tested on animals, so why should it matter to me?
Well, my problem was that UD dropped their beliefs and morals for money. I can see how China can be very tempting, hell 1/7 of the world’s population lives there, and that’s a huge amount of money to be made (their claim that it would take a while to even make a profit and that china wasn’t ready for their brand etc was a lot of BS, imo), so I see the attraction. But as a vegetarian and animal lover, who’s always lived around my dog, cats and horses, even guinea pigs (typical animal test subjects) I wouldn’t care how much money was to be made by eating meat or being cruel to animals, I would never back out on my beliefs.
 
UD made a very informed decision to enter the chinese market, they knew full well they would make a huge profit (I’m sure there are plenty of people in China gagging for a UD palette on their dressing table, and I don’t blame them!) at the cost of animal’s lives. They knew innocent animals would me mutilated, tortured and killed through that decision. And that is not the way to stop animal testing at all.
Knowing all this, they decided to follow Estée Lauder’s lead and do it.
 
I don’t think they expected quite so much backlash. They got waaaay more than Estée Lauder, because their PR statement was to be frank, plain shitty, and it went against everything UD stands for.
I think they deserve what they got. And after all that, they aren’t going ahead with it.
Don’t get me wrong, I’m glad they’re not, I just think it was kind of cowardly.
 
I am, however, glad that they listened to their customers. But I don’t think they went back on their decision to please the customers, I think it had more to do with the number of customers deserting the brand, including people with large followings online.
Will I purchase from UD again? Probably. Do I agree with what they have done? Not entirely, I’m just glad they saw sense in the end.

This is very good news indeed, although I assume it was a business decision after all. The great thing that came from this whole debacle is really the fact that so many consumers stood up and not just blatantly refused to buy their product but went to great length to argue their case. Whether the decision was made based on money or money and conscience, it showed me there is a lot of compassion against animal cruelty. Very grateful for the dialogue indeed. 

 @stillsick MAC is owned by Estee Lauder which is HUGE in China so I seriously doubt it.  But it might turn some non-EL owned brands around 🙂

As much as I love Urban Decays products, this decision has still soured me on them. As others have said the decision to not sell in China was a financial one and not one made out of respect for their cruelty free past. It’s unfortunate that two brands that I adore (UD and MAC) have made decisions this year that have forced me to stop using their products, but it’s also allowed me to explore some great indie brands. Guess we’ll just have to stay broken up UD.

You have to wonder how this decision was changed — if it was from the backlash of fans in the United States and around the rest of the world, or if it was driven entirely by money. I like how they’re pretending to be all high and mighty, too — righhht. As if they “forgot” their ideals before. Your customers can see right through you, UD…

Good news! However I’m really curious about the details: what made them change their mind in the end?
 
Anyway, I think that in this case, stepping back was a courageous decision, but I’m afraid the brand’s image and reputation have been greatly affected by this PR fiasco.

Nope.  The fact that they even considered it, and the way they insulted their customers’ intelligence with that press release, makes this brand one I will never shop from again.

A company can only exist from profit, and in China they would’ve made more profit than they would have lost on customers here. Regardless if it’s business (it is a business after all), image or morals. This is the right thing to do and I wish more companies followed their example. They told us their plans, we disagreed and they turned it around. What more can you ask for? They’ve been quite transparent about the whole deal and made the right decision. For me, that counts. I support a company that fixes their mistakes. Not the companies that make the mistakes anyway or tell customers ‘we’re not going to china’ (like lush) as marketing stunt. Urban Decay did right, don’t go hold grudges for them messing up.

 @FayePunny But that’s just an assumption–that they automatically would have made more in China.  I don’t know the Chinese market, I’ll admit, but if they were an unknown, they’d still have to catch on before sales were good.  Is it a large market?  Yes, I’ll give you that.  I just don’t think you can assume sales in China would necessarily have made up for lost US customers so quickly without an investment in advertising and some time.  No matter how large the market, ticking off an existing customer base to acquire a new one seems a bad move, even from a purely business perspective.  Now, all that said, I’m not sure they can completely undo all the damage that’s been done.  I mean, can we really trust them?  Or will it always be in the back of our minds that they *could* choose to sell in China at any time.  They might even do it behind our backs next time.  I don’t think my suspicion is uncalled for, as some have suggested.  Fool me once, you know…

I am indeed making an assumption, based on these things i’ve heard/read:
-The chinese market is booming business and here we have the crisis going on and on
-Chinese cities are much much larger than your average European city or even most American cities.
-High end brands often do good business in Japan, Korea and China (The places that are relatively westenized) Appearantly most asians are willing to spend their money on luxury good. I read that during the Japan crisis sales dramaticly dropped for many luxurious brands, because that’s their biggest market.
-Urban Decay is well kown for their glide on pencils, naked palettes and primer potion, Seeing how blogs and beautyguru’s advertise these products, I am positive that most Chinese (who are interested in makeup) would know about these products and would purchase them as soon as they can. I don’t think urban decay is a ‘new brand’ there that need months and months to establisch a good customer base.
 
and again, whatever the reason, I am glad they aren’t selling in China and aren’t testing on animals.

 @FayePunny I agree completely. They presented their plan to us, and we basically killed it with our responses. They STILL do have a reputation/image to hold up to in the U.S. (even if sales are poor), especially when selling outside the U.S., since we are viewed as the trendsetters and cult followers.  With that I do have more respect for them in that they did take heed to our words/comments, and with that they stopped the move to China.  They looked before the jumped, and stopped it before it completely flopped, and now they are trying to regain the faith.  They sent me an email today, which I didn’t expect.

@FayePunny Here’s the thing though: It was the “plans” to launch in China that they announced, despite the wording of that initial press release. By the time that statement of “intention” was up on the website, UD had already had an official launch in Shanghai. So it was a bald faced lie, as if they thought China was completely cut off from the world and nobody in the US would find out. Strictly speaking, the latest statement should say “stop selling in China”, and not “not sell in China”.

 @Li Wen  @FayePunny Oh that’s right, they did do that launch in Shanghai.  So…they’re just going to be eliminated from that store?  Bizarre.  And I feel sorry for anyone in Shanghai that launch excited, if that’s the case. 🙁

 @Li Wen   I did not know this, They should’ve said tested was started or not. Although I read that no product had been tested yet to their knowledge, so im not sure if the testing had already taken place. They should fire their PR people. The statements were crap to begin with, and if they leave information like this out of the pictures it upsets only more customer.
Regardless, I think UD got punished for this move since a lot of people won’t be buying from them again. I will buy from them again, but with caution. I will just make sure that leaping bunny is still there. In the end, i just enjoy their products and im not going to miss out on them because of their sucky press statements.

I’m a bit confused. In their press release it says “Urban Decay does not test its finished products on animals, nor do we allow others to test on our behalf, and we require our suppliers to certify that the raw materials used in the manufacture of our products are not tested on animals.” Does this mean that their test formulation might be tested on animals? This website helped answer that question for me: http://www.bornfreeusa.org/articles.php?more=1&p=451. Seems kind of shady to me!

I don’t think it’s shady, I just think it’s probably worded poorly (considering that many people have had the same concerns that you have). But I think it was UD’s way of trying to cover all of their bases, like saying “We don’t test our products on animals, we don’t allow other companies or manufacturers to test our products on animals, and none of our ingredients are tested on animals.” I would say that describing them as “finished products” just means that the eyeshadow/lipgloss/etc itself isn’t tested on animals, in addition to none of the ingredients being tested on animals. So I wouldn’t say that this particular release is shady, but they definitely need better writers in their PR department, that’s for sure.

I’m far from an expert on how this all works, but I’ve read that products sold in the UK have to use the “finished product not tested on animals” phrasing if any ingredient was ever tested on animals by any company at any point in time. (PETA says this, for instance: http://www.peta.org/about/faq/Ive-seen-a-few-products-with-labels-that-say-This-finished-product-not-tested-on-animals-Does-that-mean-that-the-individual-ingredients-have-been-tested-on-animals.aspx)

No, it means no one on their behalf can…I know cruelty free can be a tasking thing, and its confusing…it doesn’t mean all makeup brands test no matter what however…when brands use a statement, “We don’t test unless required by law.” that means there is some testing done on their behalf…also “we don’t test our finished product” is where we need to raise the red flag.

I am so glad they actually listen to their customers, and its not the first time they’ve done this, albeit for more minor changes. No doubt its monetary gain is a significant factor but still, I bet a lot of other companies wouldn’t have the nerve to swallow their pride an do a U-turn *cough* MAC *cough*

Wow.  Thank you, Urban Decay!  It takes a lot to admit you’re wrong, and even more to turn it around.  They could have made serious money in China (and easily made up for lost buyers here), but changed their minds after listening to loyal customers.  Although I wish they never considered China in the first place and I know a lot of people will remain angry, I choose to forgive and support this new decision.

@Maya It’s the wording of the retraction that irritates me, though. “Not to start selling in China”, instead of “to reverse our launch into China” or “step selling in China”, since the Shanghai launch party for the brand took place an entire month ago, the day before the press release announcing that they were going to sell in China. The whole thing just reeks of damage control, with not an ounce of apology, and leaves a bad taste in my mouth.

I am Chinese in U.S.
I liked UD before all these happened. But won’t buy any more UD products. 
And I know I have many friends will do the same too. Farewell UD. 

I am a Chinese girl in U.S.
I liked UD a lot before all these happened. But I won’t buy any more UD products. 
And I know I have many friends will do the same too. Farewell UD. 
 

 @Ansa Leath Put yourself in her shoes for a second.  This entire thread has been one big anti-China CRUSH THE EVIL EMPIRE party, largely disregarding the fact that this kind of debacle SUCKS if you’re actally Chinese.  UD may have been affirming their stance against Chinese government policies, sure, but they’ve also told their current and prospective Chinese customers that they are too ‘morally inferior’ to deserve their products.  Not fun.
Personally, I admire UD for sticking to it’s guns.  I just wish they didn’t have to create this horrible contreversy in order to do it.

 @Ansa Leath  @Chinese Maybe because of the way the statement was worded, it was offensive to our intelligence and offensive to the Chinese.  Or maybe because of the idea that they were really going to do this in the first place when they were a vegan company; just because they backed out at the last minute doesn’t mean there will be people who forgive them for what they had decided they were about to do.

Thanks to everyone who voiced their opinion, sponsored boycotts, made videos and simply stopped buying UD products.  We are the heroes in all of this, not UD.  Whatever their reason, we showed the cosmetics world that we have morals and stand by them.  And, for anyone considering continuing their boycott, think of it this way.  If we don’t return to UD based on their decision to do what we asked them, how does it send the right message to OTHER companies?  Why would MAC or Avon or any other company selling there have any encouragement to pull out of China if customers don’t start buying again?

@Suselaw  – You raise an excellent point about sending an incentivizing message. Alas, I don’t think it will lead companies like MAC to change to a cruelty-free policy or to pull out of China; they make far too much money there and are far too popular. But perhaps it will send a message to other companies who are considering following UD’s path, who are watching what the outcome will be of the course reversal, and trying to see what the response is from customers who once fled UD.  On the other hand, playing Devil’s Advocate, regardless of how many fans return, they have such a huge market in China, it may not make a difference to them in the end.  Maybe they would just chalk the whole thing up to a lesson in needing a good crisis management and PR team to handle thorny, controversial decisions. The whole thing is so complicated and twisted, it makes my head hurt to think of the “What Ifs” but your point is still definitely something to consider.

@suselew if MAC were to stop testing, I would buy from them again. I am glad I wrote UD to say ‘please don’t do this.’ I’m also glad I wrote UD to say ‘Thank you for changing your stance and not testing.’

That is interesting, I’ve always thought that we had separate regulations here. Brands like LUSH and Body Shop that don’t test on animals are readily available here. I’m sure UD will have no problem regulation-wise launching here.

all I can say is…thank god there is still some decent morals left in the world. Sometimes I feel that we are slaves to the money..but thank goodness we DO have an opinion and that we care about animals. I just really hope that in 20 years time all companies are cruelty free and there is a law banning any testing on animals and that it would be a criminal offence. They have feelings too.

I, too, have very mixed feelings now about Urban Decay. In their most recent statement, they said, “While several factors were important in reaching this decision, ultimately we did not feel we could comply with current regulations in China and remain true to our core principles.””Ultimately?”I mean, it should have been *immediately* apparent that they’d be violating their cruelty-free “principles” by entering a market where animal-testing is mandatory.I am glad that they’ve reversed their initial decision, and wish that other companies (Hello, Estee Lauder!) would follow their lead, but it seems to me that if a company truly maintains firm principles, it should never even consider violating them. I’d like to see Urban Decay pledge that they will always be cruelty-free, even if it hurts their financial bottom line.

UD couldn’t handle the backlash from their fans/consumers. I have many UD products and their first and followup Q&A press release left a funny taste in my mouth. They were looking at the $$$ picture and not the big picture based on their cruelty free products. But this line in their press release left me confused “Urban Decay does not test its finished products on animals…”  because how do they test so see if the green shadow (or gloss, lipstick, etc) is the right shade before it becomes “finished”? UD needs to define this a bit more.

 @Christine85 I’m pretty sure it means that some ingredients within them may be tested on animals. Not by UD specifically, but they have been by distributors. It may not even be currently, it may have been in the past or an FDA regulation.At least that was what I heard from another cruelty free brand… I can’t remember which. I think it was TooFaced?

@Christine85 It means the actual product isn’t tested, but in theory, one or more of the ingredients may (or may not) have been tested on animals, either separate or in combination, to see if there are any adverse reactions. For exaample, if there are 10 ingredients in said prroduct, anywhere from 1-10 of them may have been tested, even up to 9 at the same time, but it’s when the 10th ingredient is added that makes it “finished”. I hope this clarifies things a bit.

 @Christine85
 That got me too but they follow up with  “nor do we allow others to test on our behalf, and we require our suppliers to certify that the raw materials used in the manufacture of our products are not tested on animals. Urban Decay is proud to be100% cruelty-free.”
 
 

 @Christine85 I completely agree that they need to be more definite. This China fiasco has made me question just how committed Urban Decay is to its “principles.”

I am impressed that they have the courage to admit they were wrong and then change their plans.  As for continuing to boycott them, I just have to ask:  Doesn’t everyone deserve a second chance?  

I dont care about animal testing. I’m a nursing student and I skin and dissect all kinds of animals in the lab so that I can be a great nurse one day. I love Urban Decay and would support them no matter what. Props for UD for listening to their fans and turning down major money because of it. But they have my support no matter what.

Animals are ours to dissect in the name of science, torture in the name if entertainment and and experiment on in the name of beauty. Their are several other options! I think you should first care about being a great (and compassionate) human being, and then being a great  nurse. 

this is an unrelated conversation i guess, but there are other more effective, less expensive, and more humane methods for med/nursing schools to use besides dissecting actual animals.  that is pretty cruel and inhumane, and in all actuality (hate to break it to you) the majority of med schools no longer use animals for these things – especially the cutting edge ones.  
 
i found out that certain labs in the med school of my university were using hearts of dogs obtained from shady animal shelters for dissection/research/teaching and i handed over the info to an organization that could raise hell over it…and they did.  the school has now signed a pledge (that many other reputable schools have signed) that they will never use animals again for these things.  if i were you i would hope that this doesn’t happen with wherever you go to school, if  you believe animal dissection will make you “a great nurse one day.”

@zeldafitz Thank you for this reply. I found that one is skinning and dissecting animals as a response, very odd and bordering on gleeful. My dad teaches at UCSF, my mother is a nurse practitioner- neither would consider partaking in those activities as in any way integral to making a better nurse. Those are generally archaic, outdated methods in HIGH school and I am wondering why they would be helpful to a nurse for humans.

@18thCenturyFox meemah never stated what country she was in. She may very well be in a country where they value animals differently. We should not judge others if there are cultural differences. So many are saying UD was “insulting” the Chinese in their original PR statement, but really the things being said on here aren’t much different, if at all.

@xamyx I’m actually quite aware of cultural relativism and, while being cognizant of differing cultural attitudes regarding an animals worth, still feel comfortable judging that comment within the confines of my white, upper middle class, first world perspective. I was an Anthro major and try to avoid “Orientalizing”, but I the comments attitude remains off putting to me. At 36, I am finally comfortable asserting my opinion as I am glad the original commenter felt comfortable expressing hers. Sorry but that is a major nerve for me.

That’s all good and well, but not everyone’s brains work in the same way.  And, I can tell you, as someone who has studied in an advanced anatomy course in a university setting, the way the heart works?  Didn’t finally click with me until I was sitting there holding an actual sheep’s heart and putting my fingers through the valves, blood vessels, etc.  Plastic models weren’t the same.  And even though I’m fairly good at visualization, in this case, a computer model wasn’t the same.
 
I had a hard enough time with my vertebrate morphology lab as it was.  (You can’t touch the specimen during practicals, so I had to use my memory of touching.)  I would’ve done a lot worse if my school had done it your way.
 
Do you also support the complete eliminations of human cadavers from the classroom?  Sorry, I don’t want to be in distress and be the first actual animal, let alone human that a med student cuts into or sees the inside of.

@Quinctia I am not sure where you made the jump from animals bred in hellish conditions and killed for another species designs to ridding medical schools of cadavers? Cadavers are given over to the school long past their expiration of causes unrelated to their second incarnation as a teacher. Using cadavers and animal dissection are two completely different situations. When a sheep dies of natural causes in a field and has deeded their body to science, I will reconsider my position.

@18thCenturyFox Believe it or not, there isn’t a huge influx of humans willing their bodies in the name of science, so sometimes, med/science students need to look to animals. There are also protocols when it comes to deeding a human body to science, namely huge fees associated with it, attorneys fees, etc that a person who really *wants* to donate their body simply can’t afford. Sometimes we need to use animals for the sake of humans. Maybe PETA should use some of it’s money to help aid people in donating their bodies to science instead of buying pails of paint to assault people wearing fur with.

@xamyx Yes, having worked in Radiation/Oncology I am aware of what is required to deed ones body “to science” since I was sometimes asked to consult with patients who were curious. I am aware of other sources of cadavers used in medical schools that may not have known how they would be repurposed. I’m not sure why you are citing PETA? I have never been, and never will be a supporter of theirs. I think it’s rather myopic to assume those of us who would protest animal testing are also members of PETA. I detest that organization and their hypocrisy in both their agenda and objectification of women. I think I’ve spent about all I have in this machine.

@18thCenturyFox I never said you were a supporter of PETA; I guess it goes to show that anything can be read into a statement, if that’s what the reader decides to take from it. I just think groups that “work” for animal rights, be it PETA, or *anyone* else, should put their money where there mouths are, and come up with actual, tangible solutions.

 @xamyx  @18thCenturyFox If you’d like to be better informed on what these companies are doing in the field of “tangible solutions,” a good place to start would be the websites of such organizations of The American Anti-Vivisection Society, The Leaping Bunny, and even PETA. I don’t think you’ll find many people that endorse everything PETA’s been up to, but I think you’ll find that they have indeed done some commendable things in the field of “tangible solutions.” Just because you don’t know about something doesn’t mean it isn’t happening.

  I am also going to buy UD because they changed their mind about this, but I don’t understand how people can not care about animal testing.  It’s really horrifying how they’re treated.  I have two kitties that I love so much, and the thought of someone hurting them makes me want to cry.  I understand sometimes its hard for people, before I knew about all this I loved Maybelline products, but now that I know, I just can’t do it.  I’m trying my best to keep animal tested products out of my home. (sorry about the similar comment but I thought it was relevant here)

Ummm……i have been a nurse for 24 years and although we did dissect in school (one animal if I am remembering correctly?), it had NOTHING to do with becoming a great nurse.
Nursing is an art, as well as a science and I think you would do well to try and understand that there is so much more to being a “great” nurse than knowing what the anatomy of a cat looks like.  Compassion, empathy and kindness are what one really needs to be a great nurse and you just can’t learn that in a lab.
Just my two cents, but as a nurse, this comment really bothers me.
 

 @TerriMcMillanMansfield My mom is a nurse, in my opinion the best one at our little hospital, and the comment bothered both of us. I agree with you that compassion and kindness is what makes a great nurse.

I think it makes them look weak.  On one hand, it’s nice to know they’re responsive to consumers’ responses, but on the other hand, the fact that they had to rethink their position makes it look like they didn’t think their initial position through.  

When I first heard about their decision to sell in China, I was upset over the fact that they went against their number one core value. I decided to stop buying their products & because they have withdrawn their decision I will gladly resume buying their products. I have always loved UD, but I’m against companies that build their foundation on certain principles & values & go against it when money comes their way. It doesn’t matter if it’s a computer company or a cosmetic company, any company that turns their backs to one of their core values, it’s disappointing & I do not support that. 

China is going to do as China does.  I dont think China is to change their stance  and one day realize UD was “right”.  Just as I may have to travel outside of the U.S. to get certain makeup products not sold in this country or purchase from an online seller overseas, then those living in China can find a way to do the same.  I hope UD do not follow those makeup companies to have their products made in China.  That’s when I really stop buying from them.

“Urban Decay does not test its finished products on animals,…” Uhm… that’s some tricky wording. Does that mean certain ingredients are tested on animals or that the products are tested before being finished? That doesn’t look good.

All the ingredients in any makeup brand are tested on animals. The colors, the powders, binders, oils, alcohol, etc in everything from eyeshadows to lipsticks to foundations, have all been tested at some point. This practice is beyond the control of the brand. But UD doesn’t take any one of their composed products, i.e. Fishnet eyeshadow or Perversion eyeliner, and test it on animals. Brands such as MAC, Estee Lauder, and Lancome do. That’s the difference.

I’m conflicted. I can see myself buying from them in the future, but they’ll never be my go-to brand again. They’ve lost my trust and tarnished their brand. I just wish it seemed like more people had gained a clearer understanding of what animal testing really is from this experience. My suspicion is that people know how horrid it is and they pretend they don’t because it would make them feel bad to admit that it’s really as bad as all that.

 @blauriche I don’t understand how people can not care about animal testing.  It’s really terrible how they’re treated.  I have two kitties that I love so much, and the thought of someone hurting them makes me want to cry.  I understand sometimes its hard for people, before I new about all this I loved Maybelline products, but now that I know, I just can’t do it.  I’m trying my best to keep animal tested products out of my home.

I’m still not going to support UD.  “Following our initial announcement, we realized that we needed to step back…”.  No, the backlash was too much and you decided to put your China plans on hold.  UD showed its hand by deciding to go into China in the first place:  $$$ > principles 

I do have to admit, I’m disappointed they considered it but I am relieved that they changed their decision, and because of it I will support their company by buying their products (which I love).  And because so few companies don’t test on animals, I feel like I have to support them so we can make a change.  Something I don’t understand though is why a lot of people who care about this issue still have an obsession over Mac, they sell in China, and are owned by Estee Lauder which is a company that definitely does test on animals, so the money goes to them, you know what I mean?

 @hollylilly92 I assume in some cases it’s a lack of education over which companies conduct testing and which don’t, but in others I think people were particularly upset at UD because of how hypocritical they appeared when they were about to turn their back on their 15 year long commitment to being cruelty free.  MAC may have labelled itself against animal testing despite the actions of its parent company, but it was never a big calling card of the brand.  UD made its cruelty free commitment a selling point, going as far as to advertise which of its products were vegan, etc.  That’s what made their planned entry into the Chinese market such big news.  They were violating one of the major tenants of their brand identity, one that attracted many people to the brand in the first place, and that rubbed a lot of people the wrong way.

I admire any company that chooses to be cruelty-free! it shows that big companies can mend their ways and understand that there’s no beauty in products the caused great suffering for other beings.

It was all about money before and it’s all about money now. They knew they would have lost too many US customers. As much as I love animals I still wouldn’t have boycotted UD, the’re one of my favorite brands. Too bad China won’t be able to experience such great stuff.  

i won’t be buying from them regardless.  this experience has just taught me a lot about how to research brands and parent companies, and i’ve found some better brands with stronger ethics. that and i’ve come to the realization that i can live without UD – it’s only makeup and they don’t have anything that fantastic.  
 
also – i heard that their “decision” wasn’t actually a decision at all, but part of the business/financial side of the deal fell through so they literally couldn’t sell in china, and the whole thing had nothing to do with animal testing policies.  i haven’t been able to find any other info on that though.

It still is all about the money. They just realised that they would lose more than gain with people threatening to boycott the company. Their profit margin just didn’t good enough anymore for them to go ahead with the expansion….

I like UD and some of their products, I really glad they decided not to sell in china. I will continue to buy products from them, since i do like their products.It just sad to see they would even consider this kind of plan knowing that they would hurt their customer base. But overall, it great to hear that they are back ,and hopefully people’s realize that people and company do make mistake and will try to make it better and move forward.

UD FB page has been on fire for about a month now. I’ve read all the comments and quite honestly I can’t even get upset with their fanbase. I have 10 products on stash and that wouldve been the last time UD saw my $. Not because their products didn’t work but because they deceived customers. Glad they changed their mind.

that’s really unfortunate, I’m Chinese and I’m thoroughly offended by this! So my fellow Chinese citizens can’t deserve UD products, those consumers have no power over what the Gov does?! I was always a loyal buyer, but I won’t be buying anymore! And as a researcher working with animals, I know that there is no way that every ingredient they use has not been tested on animals in the past because many ingredients are in topical medications or OTCs and they are always tested on animals in the FDA. I was just about to tell my friend back in Beijing to go buy some of their stuff! Nevermind!
i don’t think ppl should boycott the company just b/c they wanted to expand into China, as a Chinese reading those comments, it’s equally offensive! I know Chinese govt has a lot of problems, but you have no idea how much they have improved over the past 10 years! Give them some time! all of my family live in Beijing, and my aunt works in the govt. People only make negative comments on what the US media says which is always skewed in my opinion (I’ve lived here for 10 years) guess what, there are more females govt officials than the US (most if not all women have full time jobs, the % is way higher than the US and many other developed countries) This is becoming way too political for a business deal.

I don’t think most people would care if any brand sold anything in China if it weren’t for China’s animal testing requirement. Just because people have tested on animals in the past doesn’t mean it’s okay to do it now. Urban Decay has always been sort of a political brand. Every single product I have from them came printed with the trademarked statement “We don’t do animal testing. How could anyone?” This has been a big issue for a lot of people in the west for decades now. I’m sorry if it’s offensive to Chinese people but the point of all this isn’t that people hate the Chinese people, it’s that people hate this law which mandates unnecessary and barbaric behavior. As I see it, instead of being angry at Americans or the EU for crying out against this practice, Chinese consumers should cry out against their government for requiring it.

 @blauriche We both know that is not possible in China right now, maybe another 10 years or so. So must Chinese citizens be punished/criticized/De-moralized for what the gov’t is doing?? The view on animals is very different compared to the western world, it’s rooted for more than a few thousand years. Just like not all pet/animal lovers are vegans/vegetarians. But westerners keep forcing their believes on what they believe is right on a country whose culture is so different, and a history so long in many circumstances. And no to mention his whole thing has a huge underlying racism in it. They blame on China for the problem where had they knew they would’ve never thought about it in the first place, their initial decision should be the most criticized not the Chinese govt who is working hard over the past 25 years reforming and improving.

You’re saying that westerners are forcing their views on the Chinese, and while that might be true, this is a western company with a distinctly western ethic. They were founded with one of the main ideas behind the brand being that it is Cruelty free. While I understand that the law for testing is not decided by the Chinese people, to forgo the people who built your business and basically spit in their face to pick up a new market is very disrespectful to your core audience. I work in a huge beauty retailer, and i get asked on a daily basis about which products are cruelty free and which are vegan.  This is an extremely important issue to many westerners, and like i said, this is UD’s birthplace. Even amongst my fellow MUAs I know many of them had sworn off UD for “Turning their back on the ethic they were founded on”. And i agree. I’m sorry that you feel deprived or attacked, but I honestly feel that going into China (with that law in place) in the first place was a huge giant mistake. They way they handled it was a huge mistake as well. They’re PR release was patronizing and played us for fools.  It was pretty insulting.Again, I understand that you are upset, and feel as though you’re people are misrepresented, but the product is out there for you to buy. Sure it’s harder to get (as its not available in the country) but it’s a stones throw away. Had UD gone in and abide by what we see as barbaric laws, the product would be available, yes, but it would be completely tainted and stink of corporate greed and disrespect towards long time UD lovers.  

zwhatever their motivation, U made the right decision not to go into China, in my opinion. Their options were to 1)enter the Chinese market and ignore Chinese law, 2)enter the Chinese market and comply with Chinese law, thereby violating their self-proclaimed “core principles,” and alienating many formerly loyal customers, or 3)scrap the whole ill-advised venture, thereby avoiding violating either their principles or any country’s law, and potentially regaining the good will of their animal-friendly customers.UD chose option #3, and I think that’s best for everyone. I think it was a mistake on their part to even take this scheme as far as they did; they lost a lot of credibility among people who formerly respected them. I hope this fiasco causes companies considering a similar move, to reconider. I’ll bet UD wishes they could click the “un-do” button.

I’m still not very impressed with them.
 
I personally think they decided not to go into China due to the money they would lose from their customers.  Having a huge North American fan base is one thing – but the EU is making Animal Testing illegal on all make-up products as of 2013 so they would have also lost all of the EU by law.  Which, I think, they decided they would be better to keep the fan base they have rather than risk losing the majority of it to break into the Chinese market where they wouldn’t be guaranteed such a following.
 
Here in the UK we have a store called Debenhams where you can collect points, like Sephora in the US.  I’ll use my points to get free items from UD, but I highly doubt I will purchase anything again for at least quite some time.  I’m lacking trust in UD.

 @Cosmeticicle Sadly, I doubt the EU testing ban had much to do with the decision to end their plans to expand in China.  The EU testing ban is actually in real jeopardy right now as the head of European Commission has said that there are still benchmarks that haven’t been met to allow for the complete ban to go into effect by 2013.  Apparently doing so could put the EU market in violation of WTO (World Trade Org.) agreements.  That’s why the Humane Society, PETA and die-hard cruelty free companies like LUSH are actively lobbying the European Commission right now to keep the ban from being delayed in its implementation or to stop loopholes from being added.
 
Also, I’ve heard nothing from Estee Lauder or L’Oreal that suggests that they plan to either pull out of the Chinese or European markets because of the pending EU testing ban, so I assume that that expanding into China doesn’t necessarily mean abandoning Europe.

@queen_frostine @Cosmeticicle I actually just read that L’Oreal has been committed to becoming completely “cruelty-free” by 2014, and have been using alternative methods since 2010, and are very close to reaching their goal.

@xamyx Hopefully they’ll be able to stick to that promise. I’m too cautious to be too optimistic on such pledges, though not because I doubt that they’re made in good faith. Setbacks are just incredibly common in this area.

@queen_frostine Apparently the US is also working on “cruelty-free” legislation set to be in effect in 2014, so this may also have something to do with UD backing out of China. Perhaps I’m just a bit jaded, but I really don’t believe it had anything to do with the threat of boycotts or petitions. For every customer they would lose, at least one more would take that place, and with each subsequent generation becoming more and more apathetic, they know they would continue to make sales. They also know that a lot of lip service goes on, and many (not all) of those who signed the petitions would still continue to buy.

@xamyx
 I wouldn’t expect that legislation to pass.  There’s very little that can get through Congress these days even for legislation that doesn’t appear to be obviously political and I wouldn’t expect that deadlock to lift anytime soon.  The Safe Cosmetics of 2011 bill died in Congress and I expect any CF legislation to as well.
 
As for whether or not public outcry was the cause for UD’s decision not to go forward with their Chinese expansion plans, I don’t disagree with you.  I’m more inclined to suspect that something fell through for them in China that made their plans impractical.  I doubt anything else could have stopped them from moving forward, as I’m sure negative public sentiment and complications from international laws had already been factored in when they made the decision in the first place.

 @xamyx  @queen_frostine  Yeah, as much as I’d like to believe that this reversal was the result of some sort of moral epiphany, I’m skeptical, and in no hurry to resume buying Urban Decay products.I’m going to just watch and wait, and in the meantime, continue to give my business to companies   that I consider more trust-worthy.
The very fact that Urban Decay was even *willing* to compromise their supposedly most fundamental principle leaves a very sour taste in my mouth.

I have mixed feelings about this.  On one hand, I’m glad that we aren’t losing one of the few widely available/mainstream cruelty free cosmetics brands out there.  Whether you’re dedicated to *only* buying from CF brands or not, I think we should all be able to agree that people who ARE passionate about avoiding animal tested products should have plenty of good choices available to them.  So for them, this is good news.  But honestly, the whole affair was so bungled in the first place that this just doesn’t erase the bad taste from my mouth about the brand.  
 
Since I was almost more disgusted with them for their patronizing, disingenuous spin of their China plans than I was over the collapse in their cruelty free commitment, this “oh, hey!  nevermind!” reversal only fixes half the problem to me.  They treated everyone like they were stupid and spit in the faces of their dedicated animal rights fan base, and pretended like they weren’t doing it to chase profits.  I don’t expect to approve of every business decision the brands I shop with make, but I do expect them to not treat me like I’m a half-witted fool when they do something they know I won’t like.
 
Will I stay an Urban Decay customer?  Sure.  But I think they still have some PR cleaning up to do if they want to regain their former brand image.  

Timeo Danaos et dona ferentes (I fear UD [aka Danaos here] even when bringing gifts).
Altough it’s fantastic news that UD changed their mind, in fact persuaded by a very likely loss of customers AND gain, I believe, I feel I can’t put my trust in them again as in first place they did an opportunistic choice when they decided to expand to China, not caring at all about the animal testing required in that country, and in doing so so sharply contrasting with the very much remunerative and hyped company’s false principles.
Also I think they just told their customers about their shady plans in the ridiculous flimsy attempt to save their face.
I do not know whether I will start buying UD’s products again or not.
I think I’ll wait and see what their marketing managers will be up to in the next months.
I think time only will tell us whether or not they have just postponed their original plan and will go back to their previous decision to expand to China when public opinion calms down and lets its guard down or, better, when the company’s balance sheet will show very healthy figures so to inspire them to attempt a new moneygrubbing expansion to the Chinese market again.
UD has actually lost any credibility with their customers showing us the true self-interested and venal company’s nature.
Marilisa

 @fairymally Okay, this is a somewhat late response, but I want to say (a) I generally agree with this comment, and (b) you rock for quoting the Aeneid 🙂

I’m not sure if I’d buy from them again either way. I felt like their initial PR release revealed the company  thought their customers were stupid. It was painfully obvious what their true motivations were and they made a elaborate tale about saving the animals in China, which was hilarious because there were so many logic holes in that story. I also don’t think I want to support a company who almost backed out on their core belief. If you have a strong belief, you stick to it at all times.

I agree. If you have a strong belief, it governs everything you do, and going against it is just not even up for consideration. This whole episode has caused me to question Urban Decay’s committment to being and staying cruelty-free. If I *ever* buy from them again, it will be very little, and far in the future.

Urban Decay has been a company that I’ve purchased  their products for many years now. When I found out about the company deciding to sell in China, and having to comply to their animal regulations I was heart broken. I was going to have to part ways with ever buying any more of their products. Urban Decay in my opinion provides some of the better eye shadow palettes. I know now that I can look into buying more of their products. Thank you Urban Decay for sticking to your values as a company. The fact that they decided to not sell to a niche with plenty of potential of revenue speaks highly of them. I will continue buying Urban Decay products 🙂 Smoke palette here I come!

I see what you mean, but I don’t think anyone was trying to “fix” the Chinese people as a whole; they just  object to the animal-testing requirement imposed by the Chinese government. There are undoubtedly those among te Chinese who oppose this policy, too. Heaven knows, I don’t agree with *everything* the US government does, though I DO vote.
 

I’m torn. I was all set to boycott when this happened – I even returned my lightly used UD stuff (glad I saved the receipts). I was horrified not only by their decision, but also by the way they treated their upset fans – anyone see their Facebook page? They made lame excuses, blocked people who said things they didn’t like and moved on to flat-out ignoring questions about the matter – while still responding to questions about eyeshadow, etc. They also promised a web chat to answer customer questions, then didn’t deliver and ignored all questions about it. Absolutely disgusting behavior. I’m thrilled that they reversed their decision, and since I want being cruelty-free to be profitable for companies, I’ll probably buy a few things from them again, but they are NOT my go-to brand anymore. I just don’t believe that they care about animal rights or their customers – it’s all a big front and I’m quite disappointed. I’m trying out other brands that don’t test and I’m very happy with a lot of what I’ve found.

I love UD, think they make great, high-quality products worth their price, and that’s what matters to me when I’m shopping for cosmetics. If their products worsened in quality, then they would lose my business. My attitude towards them has not changed throughout this whole ordeal.

For me, animal-tested products are not even on my “radar,” no matter how well they perform. Of course, I’m not going to waste my money on low-performing cruelty-free products, though. This just means that I have to shop around, and sometimes pay a bitmore. It’s worth it, to me.

At this moment, I am so proud of one of our American companies willing to commit to the welfare of people, animals and their environment and not bend to corporate greed. I will continue to pledge my commitment to their products. Makeup is more than just color on my face, it’s a statement about who I am and how I feel about myself. So THUMBS UP UD!

Yahoo!!!! I am so happy I can still buy UD! So many companies are under Estee Lauder and they have gone to the wolves:( I will buy more UD because of this. Good choice UD!

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