At this point, I very rarely return, so the only times I do are for: totally wrong color matches (for foundation/concealer) or faulty/broken packaging or product. If I was a normal consumer, I would return products that did not work for me, particularly when products were under-performing/poor quality. If I was a normal consumer, I would try to read more reviews/swatch in-store to minimize returning for things like a color or texture being unflattering.
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