I love that they put out affordable products that are usually decent to good (sometimes excellent!), but the hard part is they release a lot and discontinue things without notice. It feels like there’s hardly a permanent range!
— Christine
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I’m not a fan of their e/s formula. I’ve tried a number of their palettes and I find them difficult (too stiff..I wear mostly mattes) and would rather spend time with formulas where I do not need to work as hard. I’m not impressed by the rate of churn, but recognize it is nice to have less expensive options. That said, with the shipping charges to Canada being what there are, would always struggle to find addt’l products to add to cart in order to qualify which defeated the purpose as I would end up with items I didn’t use, or the inexpensive price was no longer inexpensive + shipping.
Likes: I was lured in by price point. Originally liked the range of colors and products, found two great ones.
Dislikes: My Colorpop relationship ended when the eyeshadows stiffened up after 6 months. When I went to replace it, the color had been discontinued. Now its all warm-neutrals, my least-liked colors. Haven’t been back since.
I so agree with you!
I used to love a lot about them. They used to have reliably good quality, lower prices, a big range of fun colors, lots of options for the “build your own” palette, and plenty of *color* with occasional neutrals. Now, most of their releases bore me and they’ve discontinued a lot of the more adventurous colors of things. 🙁 And I kind of wanted one of the Valentine blushes, but I think they released them one time right before Feb 14th and then just never restocked them? Ugh.
Their customer service is terrible. Unbelievably bad. I had an issue with an order and they refused to resolve it. It only got resolved after I filed a complaint with the BBB. I think they were trying to frustrate me into giving up on resolving the issue. I’ll never order directly from them again.
I like their price points, their SS shadow formula, and the fact that they’re an independent California based brand. But like you said, their releases haven’t been nearly as interesting lately. With that plus my bad experience, Colourpop is losing its shine for me.
Their customer service was so good when they were just starting out and more of an “indie” brand, now that they’ve become such a powerhouse in the beauty community it’s been a lot harder to get good customer service out of them.
Last year I ordered an empty magnetic palette from them that came damaged, and they refused to replace it because “we do not replace damaged packaging, only damaged products”. Which makes sense if I ordered an eyeshadow palette with eyeshadow already in it, but in this case the packaging WAS the product. So frustrating.
As a concept, it’s cool to do small runs of micro collections in US factories. Hopefully that means less waste, less unsalable products, and lots of (supposedly) on-trend choices. These days, though, they might as well just do a giant run of one warm neutral eye palette and a few pinky coraly lips and call it a day.
Their poor timing ruins any advantage their low prices have for me anyway. In the months waiting for brow gel to restock, Ulta had their 21 days sale. While watching for an inevitable sale on the Baby Yoda palette, Sydney Grace is putting their dupes on sale. They never stock singles, so I stopped checking. There was only the one moment in time where my needs, planning, and their stock crystallized into the last tube of Cabana Club blush at Ulta.
I don’t like much about ColourPop and have decluttered everything I ever bought from them except for two SS blushes, Holiday (a replaceable pink) and Bardot, which actually is quite special. The eye pencils always fell apart. The lipsticks were too dry. I generally liked the palettes I bought but it seemed that I always had dupes (not their fault that I was in my shopaholic period) that were of better quality.
LIKE: Their products are usually very good quality, and their prices are great. I love their monochromatic palettes. Their pressed glitters are my favorites — they really adhere well. I really like the Lux Lip Oils, too.
DISLIKE: They discontinue colors and products all the time. I get they’re “fast fashion,” but they let some great formulas go to waste. They often forget they have “color” in their name, and release similar neutral palettes. They’re pretty and they sell, but they’re nothing new.
I really like that they’re inexpensive and made in the USA! But that’s kind of where it ends. None of the palettes have grabbed me for a while and I’ve had terrible luck with their lip products. If there was any kind of stable core range I think they’d do better.
Used to like their eyeshadows when they first were doing business and the last two times I ordered the quality was gone and poor pigment. Tried lipliner and lipstick, they broke and were horrible quality. They lost my business.
What I like about CP – the Lux lipstick range is the best. Their original single eyeshadows were pretty stunning too.
What I don’t like: Their continual releases of frothy and at times, juvenile palettes of dubious quality. The leadership team has lost the plot.
Their perpetual use of glitter in their eyeshadow palettes, despite many requests not to do so, is a blatant disreguard for the eye safety of their customers.
The constant new releases of products is head spinning, I can’t keep up. If something is too much work I will pass and go on to another brand that keeps what works and doesn’t have a new release every week. I have one of their palettes and it’s quality is fine but I just don’t reach for it very often.
Not a fan anymore since I realized their ingredients are really cheap and full of both potential skin irritants and microplastics 🙁 I understand that it’s great that people with little money still can buy makeup but the price point attracts people that just buy and buy and buy as well and that isn’t a great thing due to overconsumerism.
Like: value for the money when the products are good and I for one like the blotted liquid lipsticks, the blush and highlighter sticks, the SS highlighters and blushes, and some of the inexpensive products like the vitamin C spray which I use to hydrate my face before makeup and the primer spray. I have some decent palettes from them which I like but I have slowly migrated to buying palettes from other inexpensive websites, like Morphe, Makeup Revolution, etc. where there are more cool range color palettes and better quality. The foundation is a like, not a love, but it is decent for the price as are the concealers for a quick throw in the purse for touch ups. I like that the website makes it easy to navigate and find things or sort by color scheme or formula. I like that they have arm swatches for most of the products.
Dislike: It seems every palette has warm shades and golds, which I have too many already and I really wish that more cool shade palettes were offered that were not monochromatic. I get the cuteness but I have no use for a monochromatic palette. The shipping cost and delays in processing the order when there is a huge sale is annoying. I do not like the long wearing liquid lipsticks as they are way too drying and end up with just a line around my lip outline. I abhor the eye pencils, they are so dry, drag the delicate eye skin during application and are horrible at any price point. While I liked the SS eyeshadows at first, I really have no use for singles as I don’t have time to futz around and find matching color schemes. I agree with what many have posted that the collections recently seemed rushed and poorly planned. Also, the descriptions of the colors are WAY off. If not for swatches this would be a huge issue. When something is described as coral it can be anything from a pale peach to a brick red. If it is described as brick red, it is probably orange.
Their price to quality ratio is generally pretty good.
Unfortunately, they’re a fast fashion brand that is more interested in creating waste for profit above any moral responsibilities. I can’t support that and won’t purchase their products again until they change.
I LOVE me some Colourpop! Affordable products, some better than high end brands. If I had one Con it would have to be too many releases. There are A LOT of them!
I love them because they have the cutest products and a wide variety of stuff being released means people can find something they really like! It takes me forever to go through products, so things being limited edition doesn’t bother me (I generally don’t repurchase anything other than base products anyway, gotta try new things!). I love their eyeshadow formula and the cream pot liners I have are beautiful.
The only thing I don’t like is how much glitter they put in everything.
I am so glad to read these comments; I thought I was the only person in the world who didn’t get the memo, because I was never impressed. Never understood the hype over the eyeshadow formula, I could never get it to work for me. I have to wear lots of moisturizer with the tinted moisturizer.
And the funny comments about customer service, my experience today is what prompted this comment.
I went to the site to see if there was a color similar to a discontinued lipstick, and couldn’t find one. Since I sometimes miss things, I wrote to them to ask if they had a recommended substitution. I got this chirpy, short email telling me to go to the website and look there. I know it is the pandemic and everyone is stressed and short staffed, but why even bother….