The only one that’s unforgivable is taking a customer’s money and not delivering the product paid for, whether that’s not replacing a broken/defective product or never shipping it. If bad customer service becomes part and parcel of the brand, then that–in totality–can become unforgivable, too!
We try to approve comments within 24 hours (and reply to them within 72 hours) but can sometimes get behind and appreciate your patience! 🙂 If you have general feedback, product review requests, off-topic questions, or need technical support, please contact us directly. Thank you for your patience!