Once you dislike a brand, is it possible for you to change your mind?


Once you dislike a brand, is it possible for you to change your mind? Share!

If it’s because of ethics/customer service, it is really quite hard. If it’s a quality issue, then it’s more likely.

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21 Comments

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I’ve dealt with companies that have iffy customer service, and personally I tend not to shop from them as often. However, if the quality is really bad, I don’t buy from them again. I’m willing to give them the benefit of a doubt (for instance, if a company had bad eyeliners I’d try their eyeshadow if the price was reasonable perhaps, but if that was bad too, I’d pass on them entirely unless a product became very popular and people said it was a must have).

About customer service… That actually happened to me with Clinique in a department store in Mexico, but since I like Clinique’s stuff, I just changed the department store where I buy it.

Yes, especially when a brand receives a lot of hype and almost has a “snobbish” image (often paired with high prices), it may turn me off…but I’ve forgotten my initial dislike on several occasions, giving into the hype surrounding several brands/products (like the Clarisonic Mia, Philosophy Purity, MAC eyeshadows) — and now am really glad that I came around!

Yes for the most part. With makeup, if you try several items and they just aren’t good then I dont want to continue trying more.

If i dont like the products and they do a re-launch saying theyve improved them I might give them a try just to see if they improved on the product-side. If its bad customerservice i tend to just stay away, but you can always get the brand-products elsewhere.

No. I stand by my decision. Besides there are other brands that I can try. This is especially true with bad customer service and for some brands, their in ability to be socially sensitive.

I can not and will not purchased from a brand in which I have suffered repeated bad customer service which is one of the reasons I don’t buy MAC products – you would think people working on commission would actually ask you if they could be of some assistance rather continue to converse and ignore potential customers.

As for changing my mind regarding a brand I usually don’t shop from, if the reason I don’t buy their products is one of quality, then I would wait till a product has been well established before I purchase from that brand again. However, if the issue is one of bad customer service, then I will take my hard earned money to company that appreciates their customers.

It depends on the reason why I disliked them. If it was dreadful customer service, or the secret use of unsafe ingredients (more of an issue with indie companies than anyone else) than no.

It is possible but not likely. If I am turned off from a brand, I won’t even try their products. I will just skip over the entire line if I’m in a place like Sephora or the drugstore. Honestly, the market is so saturated with beauty brands, so it’s easy to just move from one to another.

Certainly. It’ll just take forever for me to change my mind since I won’t be looking to go out of my way to try that particular brand again. Usually I’ll only try a brand I don’t like again because of others rave reviews. Wet n’ Wild is an actually an excellent example of this.

agreed but once I’ve determined I don’t like the quality it would be difficult to persuade me to try it again. But in the event that I did and it was improved I might be swayed.

Bad customer service makes me hesitant to return to a particular location but doesn’t necessarily turn me off a brand. I’ve being behind the counter for 13 years & I pride myself on my customer service. I hear all the time from my customers about horrible experiences at other locations & I can honestly say I’ve never had a customer complain about me ever. If you have a bad experience, report it to a manager or the compnay website. Chances are that person needs to be corrected on their attitude or moved out. Whenever I get bad service, I usually say something because I know that if I don’t that person has probably been getting away with it for a long time & it’s beyond time they learned how to treat other people.

I’ve never experienced unforgivable customer service… once or twice at a MAC or Clinique counter, I’ll have my item picked out already and wish that the counter woman would hurry up and ask me, so they can get it out of their drawer or whatever… but that usually only happens when they’re busy helping someone else. To be fair, I don’t usually need HELP, so I like that they’re assisting the other person and answering questions for them. Really not a big deal, you know?

This is a customer service tangent on my part but does anyone else find it annoying to constantly be asked if you need help? Or have a sales rep start swatching items at random to tell how good you would look in them? I just want to shop, I feel like I’m being rushed to buy something and get out of the store!

I think it’s worst in LUSH, because every store I have been to assumes you are a complete newbie to their company. Even after I’ve told them that LUSH was my first obsession re: beauty and that I’m familiar with pretty much everything, they still pop up. “Have you tried….?” I realize it’s just their job but I do get sick of it after a while. xD It’s not so bad in places like Sephora, the ladies there are usually pretty awesome.

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