Have you ever given feedback to a brand about a poor performing product?
Absolutely! One might say… all day, everyday.
— Christine
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Yes, and not just through product review. I have also sent direct emails, especially for small starting brands or brands that usually do better.
I have given feedback to a brand, but only on a beauty website such as this one and a couple of others that I belong to.
On at least one memorable occasion, I sure did! It was to Too Faced concerning their Chocolate Bar Palette. Basically letting them know that their lack of a CLEAR warning for those of us who have sulfa allergies as all their food related eyeshadow palettes (probably other items as well) containing Sodium Saccharine which IS a SULFA! And, besides no warning, the ingredient list just wasn’t even something one could easily read, nor expect to find an artificial sweetener in… Eyeshadow??? 😵
Yes, I wrote to the Tom Ford Co directly after spraying the tiniest amount of their Tobaco Vanille and it landed me in the hospital in Delray Beach, FL with a monster migraine. The foulness even affected the nurse and doctor tending to me, they literally had to swab me down with rubbing alcohol because it was overwhelming. It fell on deaf ears at Ford ergo I’ve never bought a spec of anything from them
Definitely! I believe strongly in providing feedback to companies. They cannot provide excellent products if they are not aware of any quality/performance issues. I think the majority of companies actually value the feedback and sometimes reward consumers with coupons or even a replacement item.
On occasion. The first thing that comes to mind is in high school when I tried a liquid eyeliner from a beauty supply, and it made my eyes burn a bit, so I emailed the brand about it.
In general (makeup and otherwise) though, I’m more likely to complain on Twitter and tag the company. Most recently, USPS 😂
Yes, always.