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14 Comments

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Christina Avatar
Christina

You know Christine, I love my Shu products, but have you tried ordering from them when they have these sales? It takes WEEKS for them to even process the order and ship it out, let alone wait for the long–and slow–shipping time (if you’re on the West Coast). I placed an order the week before Thanksgiving, and I am still waiting for a shipping confirmation. When I call their customer service, it says it is temporarily disabled due to holiday orders! Talk about frustrating!! And all I want is my eyebrow pencil. LOL!

Rikki Avatar
Rikki
Light Plus, Neutral undertones. Normal-to-Dry skin. View Rikki Full Profile

I just got my package today and I’m so unimpressed by their customer service. They wouldn’t answer to any messages and when I got my package NOTHING WAS BUBBLE WRAPPED. It was just thrown into the package! I’ve seen pictures of shadows breaking. It’s not because ~*their formula is so sensitive*~, it’s because they don’t protect their 70 dollar products!

And I never got a shipping confirmation. It just said “processing” the whole time.

Laura Avatar
Laura

I bought an eyelash curler because you raved about it so much and mine had been pulling out my lashes but I have to agree with the above user. I paid for it on the 3rd and 10 ten days later I have yet to get a shipping notice or anything.

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