Temptalia https://www.temptalia.com In-depth makeup reviews with swatches and dupes, plus what you need to know about new product launches and tips on how to use your makeup! Tue, 07 Apr 2026 15:44:11 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.13 What are your deal-breakers when it comes to customer service? https://www.temptalia.com/what-are-your-deal-breakers-when-it-comes-to-customer-service/ 10-13-18 https://www.temptalia.com/what-are-your-deal-breakers-when-it-comes-to-customer-service/#comments Sat, 19 Jan 2019 13:00:00 +0000 Christine https://www.temptalia.com/?p=374738 If I get the run-around when I've called or emailed when there's an issue with an order, or when solutions to common issues (say, a broken eyeshadow) make the customer have to do the work (though it wasn't their fault) to resolve it. For example, Ulta used to require receipt of return of a broken item, even one that was $0.99, in order to refund or reship (now, they resend and haven't required me to ship broken products back in awhile). I routinely receive broken powder products from Ulta (still do!), and for awhile, I stopped shopping there except for Continue Reading… ]]> If I get the run-around when I’ve called or emailed when there’s an issue with an order, or when solutions to common issues (say, a broken eyeshadow) make the customer have to do the work (though it wasn’t their fault) to resolve it. For example, Ulta used to require receipt of return of a broken item, even one that was $0.99, in order to refund or reship (now, they resend and haven’t required me to ship broken products back in awhile). I routinely receive broken powder products from Ulta (still do!), and for awhile, I stopped shopping there except for Ulta-exclusive launches because of how often I was receiving and having to return broken products. The last big no-no is when brands are rude to customers, particularly on social media.

— Christine
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