Temptalia https://www.temptalia.com In-depth makeup reviews with swatches and dupes, plus what you need to know about new product launches and tips on how to use your makeup! Tue, 07 Apr 2026 15:44:11 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.13 What beauty brand or retailer has provided the worst customer service? https://www.temptalia.com/what-beauty-brand-or-retailer-has-provided-the-worst-customer-service/ https://www.temptalia.com/what-beauty-brand-or-retailer-has-provided-the-worst-customer-service/#comments Sat, 23 Jul 2016 05:00:00 +0000 Christine http://www.temptalia.com/?p=251110 Ulta's reps are patient on the phone, but their solutions are just dismal - if a product is broken, I have to send it back before getting a refund (no other retailer/brand has made me do this). Neiman Marcus overnighted a Louboutin polish trio ($90 or something like that) after my order arrived broken without having to be asked for that solution, whereas Ulta makes it a pain to deal with an eyeshadow arriving broken that was $1.99, which is due to poor packaging - a bunch of compacts in a box with no padding or bubble wrap!]]> Ulta’s reps are patient on the phone, but their solutions are just dismal – if a product is broken, I have to send it back before getting a refund (no other retailer/brand has made me do this). Neiman Marcus overnighted a Louboutin polish trio ($90 or something like that) after my order arrived broken without having to be asked for that solution, whereas Ulta makes it a pain to deal with an eyeshadow arriving broken that was $1.99, which is due to poor packaging – a bunch of compacts in a box with no padding or bubble wrap!

— Christine
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