Do you do more online or in-store beauty purchases?

This Week's Poll

Online

72%, 1,082 Votes

In-store

28%, 416 Votes

Total Voters: 1,498


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19 Comments

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The reason for online exceeding instore is primarily you. We know what items look like, whether they suit us and meet our needs/wants. Very close to error free, as long as ingredient lists are accurate. Stores can be less than enticing, esp this season.

Christine has saved me so much time and money, and also entertained me enormously with her fabulous website. I consult this site before I do any beauty shopping and I even consult it on my phone while I’m inside a store!

But I still really love browsing in makeup departments, though I do a lot less of it during the crowded holiday season.

I much prefer shopping in stores. I like being able to swatch and feel the packaging.

I love being able to talk to the MUAs and salespeople about the products and get their opinions and recommendations. Because some of them have gotten to know me by now, I often receive extra stuff when I buy something. One time I was given an ABH double mirror compact! (Of course, this never happens at Sephora, where I’m mostly ignored for some reason.)

But most important of all, I like the instant gratification of in-store shopping.

Same here. I don’t like returning cosmetics unless it’s obviously defective or seriously underperforming, so unless it’s something I’ve used before I try to check it out in person.

It really depends on what kind of beauty product I am purchasing.
Foundations: I always try the first one of a new brand in store so I can see what it really looks like on my skin. If I love it, then if there are sales on at selected online retailers I will re-purchase it there.
Lipsticks – ususually online if I can see the shade
Eye brow pencil/mascara – both online or instore
Eyeshadow palettes – after reading Christine’s review, it is usually on line.
So for me, it is generally online.

Online. For as long as you know where to shop (reputable online stores or official brand websites with excellent customer feedback) then you should be fine. It’s way cheaper compared to in-store products, and they have a lot of promotions and freebies, though you do have to wait longer.

Same! It sucks not being able to get out to a counter to play with all the pretty new things in person, but resources like this website have made buying make up online a lot less hit and miss for me.

Online all the way (when I can). Not a fan of crowds or pushy sales people…i’m looking at you Sephora! Believe me the first 5 times I tell you “I’ll find you if I need any help, thanks.”!!!

The sales staff at my Sephora, on five seperate occassions, made me feel as if they’re waiting for me to steal. You know how someone gets too close/lingers behind you and you can feel them before you see them? I don’t know if i’m explaining myself very well here but it’s made me extremely uncomfortable. I usually don’t mind sales people. A big part of the job is to engage customers and I get that. It ruins the whole store experience and it’s very strange swatching when a store employee is right up my ass, lol. I can’t get out of there quick enough! On the opposite end I very much appreciate sales people who help me out when I ask them.

I used to experience that when I was younger. It makes shopping extremely uncomfortable.

Nowadays, I like shopping at makeup counters in high end stores the best (Saks, Bloomingdales, etc.). Although there’s the occasional snobby employee, for the most part I’ve found the best makeup counter customer service in those stores.

I belong to enough cash back sites that I do nearly all cosmetic shopping online. It started out as an attempt to stay on budget and save money. Since you can’t ‘stack sites’, I buy myself a gift card to Sephora, Ulta, Macy’s or other store I want to shop through the cash back/points sites that gives cash back on the purchase of the gift card and then pick a different site – whichever is currently offering the highest percentage off at my targeted store – to do the actual ordering of my skin care and cosmetics. I average about 10% cash back on cosmetics that way. I just hit Rouge level at Sephora, realized I’d saved about $150 over the year getting there – and promptly bought a couple of palettes to celebrate. So you can see how that ‘saving money’ thing worked out for me. 😉

I do about 90-95% of my beauty shopping online. A few reasons for that:
– there are always more sales, gifts with purchase, or deals available online
– I can use rebate websites like Ebates to bring the cost down by a few percent (when you shop mostly online, it adds up fast)
– I generally dislike the store experience. It’s too crowded, too loud, the sales people are often not knowledgeable enough to be really helpful, the displays and testers are a mess, shades are sold out, etc
– Of course there’s the convenience of shopping from my couch instead of fighting for a parking space at the mall

The one negative aspect of online shopping is that you have to wait for your purchase to be delivered and that can take a while. I’ve had issues with packages being delayed or not properly tracked, but I’ve never had a lost shipment in 5 years of intense online shopping (fingers crossed that it never happens!).

I am so reluctant to buy online that I usually skip purchasing an. So many retailers not least Sephora have such records of problems that it’s not worth the hassle to me. I can go to a local Sephora, though it’s like “Sephora light” — quite small. I feel comfortable ordering from Neimans and Saks; re Nordstrom — I’ll order from local one, but have it delivered there and pick it up, based on really frustrating past situation where I couldn’t get off Nordstrom catalog list.

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