Will you buy from a brand with poor customer service?
Will you buy from a brand with poor customer service? Will you buy the brand’s products but do so from another retailer?
If it was really, REALLY bad, then I might stop entirely. If the brand doesn’t have great customer service through their own website, I would make sure to purchase elsewhere. For instance, I’ll shop through a retailer with free shipping and return shipping over one that will charge me for return shipping. It also depends on why it’s bad – is it because they’re slow to get back to you or are they nasty and/or lying?
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