I know this sounds stupid, but LUSH. The girl helping me there was nice, but not helpful at all. I had a list of my products with me and I was telling her the names. Eg ma bar, Sakura, like, not saying bath bombs or bubble bars at the end. She was clueless of what they were and I had to point them out myself. When I asked for my sample she picked off a PEA size amount from angels on bare skin cleanser and told me to wrap it up in my list. Also, she asked whether I wanted a sample of it or a demo. She made me feel stupid and embarrassed. She looked down upon me because of my low age of 12 and also when she was demo-ing the cleanser on my hand she was like this. As she's massaging...this is great for dry...wait do you have dry skin? Me- no I have oily skin. Her- oh....this is great for oily skin. She took a heck of a long time at the register and kept me waiting for ages. I felt like she was just trying to sell me whatever and not analyzing my skin type and picking out products for my skin type. Now on I will just stick to Anna, who is usually on duty with the clueless girl.

Not cosmetic related, but Netflix! After four continuous years of subscription, I called about a dvd that we had been waiting for and the customer service rep continued to say it was available, but didn't know when it would be shipped. I cancelled my membership, and no one even asked why.

The moment I read the question... was about to share my experience with MAC but looking at the comments I think the snooty attitude is common. The first time I walked into MAC counter, the staff which was relatively free seem to care less about a "customer". The snooty attitude was a total put-off. But have heard too much about MAC to leave the chance of finding something for self...

I was looking for a new primer at my local Macy's. I was going to each of the counters and swatching the primers and testing them against each other, when the girl at the Shiseido counter started helping me. She immediately tried to steer me away from primer and towards skin care which I can understand because that is Shiseido's focus, but the way she handeled it was horrible. She told me I shouldn't be wearing makeup until I can get my skin under control, little did she realize that was actually one of the best skin days I have ever had thanks to a specifically doctor proscribed treatment. I was feeling very confident and beautiful until I spoke with her, and after that I just wanted to hide. That was just the day of bad service, the Benefit counter wasn't helpful either. I was trying out their pore-minimizer underneath a little foundation to see the result and didn't like it when the SA told me that no one ever looks that closely at other people anyway. I thought that was a pretty poor line to try on someone looking at PRIMERS. Sheesh

I am 15 and I am so interested in makeup and hair and nails. That's not my fault I'm so young and interested in makeup! I wear it right and I pay for it with my own money. The worst service I ever got was in a Sephora. It is the closest one to me.. that is 45 minutes away! I was with my other friend. I was searching for a product to use my gift card on. They practically stalked us. I would never steal and I made it clear when I very nicely declined their help. I was still not left alone. When I went to the checkout I was treated rudely there too. I mean I payed for it so there was no reason for such rude treatment.

my horror story was at Barney's as well. I went in to the local Boston store and ordered an alexander wang dress and rocco bag; total, over $1k. the color/size combos i wanted weren't in stock so they ordered them and i filled out a shipping form. we all tripled checked everything. a week and a half later, still no merchandise and upon checking UPS website i saw that it was marked "delivered' since a few days and was signed for by 'B.ASHTARI" well my first name doesn't begin with a 'B' and neither did the name on the shipping label (hello UPS!!! wow!). i panicked and had a bad feeling. called barneys, nothing they could do. so i had to call UPS and tell them that although marked 'delivered' i didn't receive it and my name wasn't B.ASHTARI but Y.ASHTARI, someone had obviously taken my package. come to find out the address ON THE LABEL was the wrong apartment number (barney's mistake) and was thus delivered to the next building over in my residence. when i notified the UPS manager that the name was fraudulently signed they agreed i should call the police. so i had to call the police and knock on my neighbors door with a pounding chest to hand over the stuff (not to mention a copy of the credit card receipt!!) they told me there was no such delivery even though i mentioned UPS had informed me it was delivered precisely to that apartment and signed for by a 'B'. i let them know the cops were on their way. within 15 minutes they came out and gave me the goods ; in a plastic shopping bag! my items reeked of marijuana to boot. where does barneys fit in? not only because of their error did my stuff arrive to a nasty neighbor, but i had completely lost the thrill of opening my package (which i was told was boxed and wrapped), but i had to pay for dry cleaning and have no tags, receipt , etc for a designer bag and had to cancel my credit card because the neighbors never handed over the receipt. Barney's response for putting the wrong apartment number on the label? "they were sorry that's awful. "

Sleek makeup！I placed an order months ago，and two palettes were damaged when I received them. I contacted their customer service, they told me to wait and will ship a replacement very soon. I really loved their products so I placed another order while I was waiting for the replacements last months. Until now, they still did not ship out my replacement and my new order. It's been months. and their customer service is the worst ever, they don't reply email, when they do, they just told me to wait.

I think Nordstrom is the Gold Standard when it comes to Customer Service. They did the same with me - replaced a $400 phone order (a lot of those items were Christmas gifts that did not arrive on time) - before I could even work up the energy to become frustrated, they took care of everything. I had some bad customer service at Macy's a few years ago - being ignored by salespeople when you just want to purchase something is always fun - but for the most part I've been very lucky.

MAC. The people there are both snotty and unknowledgeable.

It probably wasn't the worst, in that I'm sure many people have worse experiences than me, but I think this is my personal worst. I was simply making an exchange at Sephora, but came across a very unfriendly cashier. It started when I walked up - no "Hello," "How are you doing," nothing. He seemed annoyed, irritated, and like he had better things to be doing than helping him. The only time he spoke to me was to tell me that I had enough points to redeem a gift, other than that his eyes never met mine and never seemed to really acknowledge me. He pretty much threw the blush that I was getting it around, tossing it aggressively on the counter after scanning it and such. I kindly wrote into that store location with my experience because I've had nothing but excellent customer service otherwise. They proved that they still do, as I got a free makeup consultation because of it! They were very nice and apologetic and it was a much appreciated gesture.

One more: My older sister and I were browsing the handbag department at our local Von Maur. A sales associate trailed behind us as we looked at new stuff from Marc Jacobs and Kate Spade. She finally came up to us and offered, not-so-helpfully, "If you're looking for the sale stuff, it's over there." We smiled and said something like, "OK, thanks!" but we promptly left. Ugh! I think one of us brings that experience up every time we go in there now!

The worst experience I've had is at a very popular higher-end salon in my city. I made an appointment with a new stylist (the one I had been going to left the salon and no one would tell me where she was working)and arrived early for my appointment; in the meantime I was offered some tepid tea. The stylist explained that she would wash my hair first, then cut it dry. The blowdry was painful. She would yank the comb through my hair, and when she encountered a knot, she would just pull harder--without even holding the hair above the knot so it didn't hurt my scalp! She kept commenting on what awful condition my hair was in, and suggested that maybe I should use more of their products to improve it. Yeah, my hair tangles easily when wet, but otherwise the condition is pretty normal! The stylist then complained (yes, legitimately complained) about how long my hair was taking to dry, never mind that other stylists have remarked that it dries relatively quickly. She then made me stand up so she could cut my hair. Stand? Really? My hair was not especially long, and no other stylist had ever required me to stand. Meanwhile, I was still holding the tea, as there was no place for me to set it. She finally took it from me, as it was full of hair clippings. She subtlety ridiculed me for still having the tea--I wasn't even drinking it before it was filled with hair, and I certainly wasn't going drinking it after it was filled with hair. I left extraordinarily frustrated--and with a haircut that bore little resemblance to what I explained (and illustrated) I wanted. I didn't mention anything to the front desk about her behavior, as I didn't want to get her in trouble. I now have a great stylist at a different salon, and I warn everyone of my bad experience!

Nordstroms is the BEST!! I bought a JPK Paris bag from them in December, and already threw away the packing slip because I didn't expect to return it. Come January, the bag's hardware started chipping even though I barely carried it - since the bag was discontinued, I contacted JPK Paris to see if they can replace the part since I really liked the bag. JPK Paris's cs was rude, condescending, and plain unknowledgeable - saying they have no warranties for any of their products. At that point, I didn't want to even carry their bag anymore, why help them "sell" their product?? I printed out my emailed receipt and brought it back to Nordstrom's. To my surprise, the SA took the bag bag, gave me full credit back on my credit card, no questions asked. I believe the only question she asked was where is the tag, but the product never had a tag because it was shipped to me. Nordstroms will ALWAYS have my business!!!! I'll never buy JPK Paris again, lousy brand, lousy quality!!

Brookstone. I purchased a $100 Verilux ClearWave Photosystem for Acne in the store. I was told by the SA who helped me that Brookstone wouldn't allow a return on the item if I didn't like it (that is their policy on personal care items), but that the company Verilux offered a satisfaction return policy so I would have no problem returning it to them if I didn't like it. I felt comfortable purchasing since I was told I could return to the manufacturer. Well, the product turned out to be incredibly cheaply designed ("crap") and basically unusable for a variety of reasons. It turned out that the SA was incorrect about Verilux having a return policy, so I complained to Brookstone since my predicament was due to an error made by one of their employees. It took 3 HOURS of frustrating phone calls to the store and corporate customer service to sort out the mess. I was treated like I was some trashy person making up a story about being lied to by the SA. The most frustrating and absurd customer service experience I've ever had - and they made such a big deal all for $100. Unbelievable that things happen like that with such a large big-box company! I will never shop at a Brookstone again after being treated so poorly.

Sephora@jcpenney(Waldorf,MD mall) one particular sales associate is so arrogant and annoying.. She seems to act like she knows it all, even though I didn't ask for her opinion. She's keeps interrupting and correcting me when I was just swatching makeup on my arm. Then when I'm about to pay, I gave her my beauty insider card first, then she arrogantly told me " just so you know, that's not a gift card." and I was like, " well of course I know that... I've been shopping at sephora for the longest time..(duh)" Omg, she interrupted me just when I'm about to hand her my credit card! I was so annoyed.. She's the only one working at that time, so I couldn't complain to a supervisor. Thats the probably the worst experience i had.

OMG it has to be that Sephoras!! they haunt you the minute you enter the store! with so manys "Can I Help Yous"? Come on after awhile it gets a bit much! LOL So many of us of the same issues with the same stores too! :P

I really cannot single out a particular brand or store. Nevertheless, whenever I go to ANY makeup store, I am hounded by employees who are trying to tell me about the latest product or inquire as to what I need. This bothers me...I feel like saying, "Leave me alone! I just want to look!!!" I also don't like their frequently unsolicited advice as to which lipstick, blush, etc. would look good on me. That's when I feel like saying, "Well, I know a lot about makeup, too, and can figure out what looks best on me, thank you very much!" Nevertheless, I always smile and say, "I'm just looking, thanks." Sephora is pretty bad about doing this...although that won't stop me from going ;-)

A rep at saks wrongly matched me with 2 foundations, when I returned to get a different color she snatched the products from me saying that a shade for me didn't exist. At this point I'm looking at a possible match from that counter and same products so I asked to try it out and she reluctantly proceeded to get the samples.... So I told her to forget it and get my refund. She asked for my credit card for the refund, I paid with cash and I told her that but she said it could only be returned to a card??? I have worked in retail before and that did not make any sense at all but I just wanted to get out of there so I gave her a card and went on my business. 2 weeks later, no refund... Usually it takes 3 to 5 business days. I called and everyone acted clueless. It took me a month and half to get my refund because, being that the rep processed it as a card return when it was supposed to be cash, it got turned around and the saks bank and they mailed a check... Here's the funny part, the representative that handled the return sent the check to my old address because she did not verify the address she had in the system to my ID that I gave to her along with my card. When they reissued a second check, I have them my address over the phone but they got the new and old zip. Odes mixed up. I always rely on Nordstrom for excellent customer satisfaction.

Sleek . made order for 70 $ . 2 weeks without shipping the order , i cancealed it , they didnt return the money , ignored me and finally banned from future shopping . still mad , dont want to even write about it !

Hi, I'm having the worst experience with The Brush Guard customer service. I ordered the cleaning kit on January 10th, they told me there was a problem with the international carrier and my parcel seemed to be lost. They informed me they will ship again my parcel on January 30th. Since that date, they don't answer my emails anymore, don't return my phone call. They are leaving me in the dark with no information at all regarding my parcel. Really disappointed and of course, I already paid in the first place.

Barneys online was my WORST customer service experience. I placed a $300 order during Barneys love yourself beauty event Feb.2012. I received my order in an extremely beat up and taped box. The items I paid for were in the box but not 1 sample or even the free bag were included. I phoned Barneys cs and was told she would find out what happened and phone AND e-mail me back. No communication from Barneys. They have since stopped responding to my calls and e-mails. Too bad,I have been ordering during their love yourself event for years and this year was VERY disappointing.

Urban Outfitters. I tried to order from their website and they wouldn't let me. They inexplicably canceled orders saying the items weren't available. I finally talked to them and they told me they wouldn't sell me anything due to the "history on my account" which was nonexistent because they never let me order anything. The woman was so rude too, and kept asking me if she could help me with anything else, even though she had pretty much refused to talk to me about the problem I was calling about. So horrible.

These stories are ridic! I almost exclusively shop at nordstrom because of their friendly/smooth customer service (All about rewarding it). Anytime theres ever been an issue its taken care of NO questions. I like being greeted promplty and cheerfully helped. Even The Rack has amazing employees. I'm so spoiled by it that its weird going into JCpenny, Macy, etc.. because noone seems to give two craps (and they look at you funny when you ask if theres a shipping charge when ordering something thats out of stock...of course there is...well then nevermind lol) Between J. Crew and UPS my shorts got lost twice! They were replaced no questions asked. Pottery Barn once let me keep a white ceramic jewelry dish that I felt looked yellow and they shipped out a new one for grandma. Nothing gets me more loyal than great service!!!

My first bad experience was in middle school and again in high school at Foley's (now Macy's ... Their coupons irk me because they always have a ton of fine print). I had money to spend and I was just browsing, when I noticed I was being followed around, yet nobody offered to help me. When I would pick something up, the SA's would STARE at me but not assist me. I finally gave up going in because I felt like a criminal :( I prefer Dillard's anyway, since I know so many SA's and get superior service. Don't get me started on Ulta. When Ulta first came here, they had 1 store. I got to know the Manager and rarely had issue with the store or the people. Once the manager left, it seemed all they hired were snotty young girls, with major attitude and bad manners. I have complained and received gift cards and such. I will ONLY go in if I need something badly or a nail polish, other than that I only shop on-line with them. I just don't want to even have to look at or deal with some snot-nosed, attitude having woman. And yes, I know not all Ulta SA's are like that. I have come across some who I try to visit when I go in. Lane Braynt is one of my fav places to shop. I had a bill due and came in to make a payment. While browsing I thought I would buy a few things and use a coupon that was about to expire. When I went to use my LB CC, the SA did a COMPLETE 360 on me. She had an AWFUL attitude and told me I could NOT use my LB CC to make a purchase, since I had just made a payment (mind you I was a few days early paying it and paid it in full). She told me I could not pay it off and turn around to charge it. It was late and CS was closed. When I called CS they told me the SA was right. I called corporate and explained what happened. The lady at corporate was so nice and caring and told me that everything would be taken care of. A few weeks later I received a personal note and a gift card with a very nice amount of money on it. I have not been back to that store again because I felt totally humiliated and embarassed. I'd like to say that my local Sephora is awesome. The nicest people and superior service. I tend to get lazy and do online shopping with them. I did have a slight issue with an Illamasqua powder e/s in Angst. I had to order it 3 times because the first 2xs it came broken. The 1st time, they said throw it away. The next time I had to send it back. 3rd times a charm because it wasn't broken and they sent me a bunch of samples. I love Costco customer service. Costco is not here and I had to order online. 2 meat products I ordered were rancid. One was a package of chicken, that they quickly gave me my money back and the other were 3 packages of lamb. And once again they gave me my money back quickly. I LOVE Nordstrom and we don't have one here, so I order online. Anytime I have had a problem, they are Johnny-On-The-Spot getting it fixed. I always order way more than what I need and typically send back 1/2 or more. I would get free shipment back on only one box and typically sent back 3 - 4 boxes, that I had to pay out of my own pocket. I am SUPER EXCITED they offer free returns now!!!! Sorry for the long rant and rave :)

My worst customer service experience when I went into London Drugs in Canada its like a department store. I went to the cosmetic area. I walked in circles to see the what on clearance and on sale. The cosmetic lady like are you finding everything ok, I'm like yes. thank you. But I kept on going back and fourth to see what I wanted because I'm really picky what I want. She watched me for a good 20 mins. I picked up the discontinued which was the Maybelline Dream Mousse Blushes and Wet "n" Wild lipliners and the one I got on sale was L'oreal True Match Foundation. She like are you sure you doing ok, I'm like yes. I walked away from the cosmetic area to the checkout to picked up a pack of gum and paid there. I told the cashier I don't want a bag she said ok because i carry my handbag with me. My husband and I paid and walked out the store. The area manger, store manger and cosmetic lady followed me outside and asked me if I can open my handbag and my answer was why. The cosmetic lady like your wife stole something from the cosmetic area. He like are you sure she stole from the cosmetic area, she like yes. I'm like here is my receipt which the stuffs I paid with. Here is my work card, work name tag and my freelance makeup business cards. Here is my Mac lipstick, Mac lipgloss and Mac blot compact. But I looked online for their main number I got hold of the General Manger I told her what happened if she can't do anything I'll sued the company for false claim and told her this I'm like I worked in retail before your staffs accused a customers stole something make sure they have proof!! The General Manger called me back she told me the area manger,store manger and the cosmetic lady all watched the video to see if I actually stolen the items. It shown me holding the items and going to the checkout picked up a pack of gum and paid for it. She told me all three of them got fired because they have no proof I stole the items and had no right for them to asked me to open my handbag when I had the receipt in my hand. I heard from my friend they had to move different mangers to different stores to make customer service better

I went to the mall the other day wearing a hijab(headscarf). No one helped me. Finally a floater saleswoman in beauty came up and rescued me. They had told me MAC Quick Sizzle and Midnight Snack were sold out, but she totally found the last tube for me! I got her card and told her she was the only person who'd helped me all day. it's stupid, too, cause a lot of Muslim women are major makeup junkies.

At Nordstrom cosmetic counters, it's 50/50 for me; some salespeople are awesome, and others are awful. Saks is really bad in-store. But MAC is absolutely HORRIBLE, seriously. I think everyone has a bad MAC story. And I know some Sephora stores that make you feel horrible for making a return. I believe a lot of it has to do with age (I'm a college senior). I know what stores, counters, and salespeople are good to me, and go to them. I think the worst was the Saks employee I dealt with. He was doing a customer's makeup, but asked me if I needed anything when I walked up to the Chanel counter. I asked him if the new fall collection was in yet; he said no, and asked if I was interested in the nail polishes. Obviously, he thought that was all I wanted and could afford, considering my age. Little did the a**hole know, but I was ready to spend $200 on that collection, and eventually did - at another store. That's a summary, but the way he treated me in front of that customer, and tried to make himself look so high and above me, was absolutely disgusting.

The worst C.S. experience that I had was at Bath and Body Works during the holiday season. I was in line with a stroller, and the associate kept on giving me dirty looks. I pretended not to see it (mind you the stroller wasn't bleaching anything;it was a very slim stroller). She walked to get another lotion, said "move" and proceeded to push the stroller out of the way! I have NEVER been so heated in my life. I started to yell at her, and say it she touched anything of mine, especially with my child in it I would break her f-ing hands. Luckily my husband took our child out of the store prior to me saying all of this. The manager was extremely apologetic and gave me coupons and a gift card. She proceeded to tell me she was a seasonal worker and they were definitely NOT keeping her after the holidays..

Oh, I gotta share a funny bad experience! Back in high school, many years ago, I needed to get a certain type of index/note cards to make flashcards for my language class. I went to Shopko since it was close, and finally found 2 packages of the kind I needed. Took them up front to purchase, but the cashier wasn't able to get them to ring up. She stated that they just redid some things, so maybe it wasn't in the system, yet. It basically went from a nothing situation to her acting like a total psycho. She started to ask me where I found them, so I told her what section. Then she asked in a rude tone what they were. Who doesn't know what index/note cards are?! I looked at her kind of funny and said, "UH. Note cards..." She repeated the same question! "YEAH, WHAT ARE THEY?!" What a stupid person. Then she said she didn't think they were from the store and basically accused me of trying to bring note cards in from another store to purchase. LMAO. WHAT THE?! That b**** cray! (Yes, I censored myself.)

This is little compared to other things but I went up to a woman in JCSephora asking if she could help match me to another tinted moisturizer since the one I was using at the time was starting to get too light. All she did was give me some sponge tip applicators and told me to go swatch them myself. If I could match myself with no issues in non-natural lighting, I wouldn't be asking you for help, would I? I also asked this other woman there (first time I ever saw her) for a sample of the Bare Minerals Well Rested because I wasn't sure I'd like it and I didn't want to purchase it, hate it, and then returned it. She pretty much rolled her eyes at me and slowly~ got everything ready.

I'm glad I haven't had any horrible customer service experiences, but I do get annoyed when a makeup artists/sales person tries to get me to wear a darker color foundation than is right for my skin. Just yesterday when I went to pick up a new MAC concealer and told the sale's woman I needed it in NC 15, she said, "oh, you want to go lighter?" I told her no, NC 15 was a perfect match for me actually, and she tried to argue with me. I understand that sometimes people need help with a color match, but I know my coloring thank you.

Bloomingdales! Purchased a handbag late last year, and it arrived slightly damaged. I emailed them and they sent a replacement, but when they received the damaged bag, they refunded my money. I had to go through 2 CSRs to convince them that it was a mistake. They recharged me, but weeks later, when I decided that I didn't like the bag after all and shipped it back to them, they didn't refund my money. Several emails, several CSRs, and several months later, and several promises that they credited me my money, they still haven't! Luckily, my CC company gave me my money back after disputing the charge, but I will never shop at Bloomingdales again. I can't believe that I was completely honest with them (and didn't keep the money and the bag) but they couldn't resolve this situation.

Definitely, ANY DILLARD'S cosmetic department I have ever gone to!! The SA's are either not at their regular counter and have no idea about the products they're trying to sell or very pushy following me from one end of the counter to the other, condescending, sizing me up and down deciding if I'm worth their time and very, very bothered by any return, as if the money was going to come out of their paycheck. Really, this has been my experience with DILLARD'S in general. I stopped shopping with them over 5 years ago.

SEPHORA IN STORE! One time I was in the store and the employee was totally giving the girl she was helping wrong information... so after she stepped away I walked up to the girl and after giving my disclaimer with no professional background I gave my opinion. (Employee told her to match foundation to the back of her hand - I say your neck) The worker was so mad she confronted me about it! On another occasion, I went to purchase UDs 15 anniversary palette (on the day of it's release, 5 minutes after the store opened) She tried to give me some explanation about how they were sold out when I was the first customer of the day? Didn't make sense. So I pulled the drawer out underneath the display (y'all know what I'm talking about, right?) And there were 6 palettes all neatly stacked, with a Post-It note that said "Tamy" on it. I was pissed, naturally, and I asked the girl at the register who Tamy was and why she got 6 palettes when customers were limited 2. She told me that was the manager and she had pre purhased! I raised some H E double hockey sticks and got my palette!

MAC! I bought the SPF primer, at a MAC store near my house (I live in Brazil), but the product didn't work for my oily skin at all, making my face look cakey no matter how lightly I would apply the primer itself, foundation, etc. When I went back to the store, I was told that " the product works perfectly and it's amazing - the only real problem you have is your skin ". Simple as that.

Julep. I tried the Maven program. I like it but the next month was not good for me financially so I wanted to suspend then pick back up. Well, I contacted them constantly for about a week. The phone number I obtained was disconnected. No responses to e-mail, nothing. Finally the day before my shipment was to be charged, I sent a strongly worded e-mail stating that I would have to dispute any charges if it was not cancelled and that someone needed to call me right away. I recieved a generic e-mail saying that my subscription had been cancelled. Love the concept and products, but sorry, clearly this company does not care about customer service.

Michael Kors!!!! My friend and I went to their store a few days ago and the girls were so unfriendly and kept ignoring us, even after the few people that were left. At some point if was just the 2 of us and they never bothered to come help us out. So i decided to make eye contact with one of them to get her attention and she looked at me and turned around and started to put on lip gloss instead of helping me out!! AAghh... We were so annoyed that we left and we are never coming back to that place. I believe we should be treated a little better when we are willing to spend quite a bit of money on their products.

My worst experience was actually non makeup related. I had found a place that had the Anubis and Bast statues I wanted, and at a reasonable price, as well as the candle holders I wanted as well. After a month I still hadn't received any notification of shipping and I had tried to contact the seller with no response. I had used paypal and had put in a dispute but because it was over a month they were being really cranky about refunding my money. I had spent almost 300$. I finally contacted paypal connect as opposed to paypal itself and told them what had happened and forwarded everything to them. They refunded my money and a week after that I finally got an email from the seller saying that they had gotten the Bast statue in but didn't have an ETA on the Anubis statue and candle holders. I was quite shocked, why would you sell something when you don't even have it on your shelves? I had the same issue with Sacred Mists Shoppe. They constantly post items for sale that they don't have on hand and weeks later they'll finally send you an email that they don't have it in stock, can't get it in stock, and will only issue you store credit instead of a refund.

SkinCareLab in Soho (a very posh spot). I had gone there earlier in the day to shop for a sunscreen. The person who helped me was great and gave me some samples. After deciding which one I wanted, I returned to the spa to purchase my selection. I don't know if it was because I came near closing time or what, but the woman at the desk huffed and puffed and grabbed the nearest tube to her without getting out of her seat. Basically reached up behind her and took it off the back wall and put it in a bag. When I got home and opened it I could see some crusting around the opening inside the top. I figured that she had sold me a display/sample tube. When I called the store the next day, the same woman picked up the phone and denied it. I told her about the crust and that I would be bringing it in later to exchange for an unopened tube. She huffed and puffed, I told I'd be there in the afternoon. At the store I presented her with the tube, showing her the crust. There was no way that amount of buildup came from having it less than 12 hours. She still denied she'd sold me a display tube. I told her I wasn't leaving without a new tube (very few places carried it so I didn't want refund) and asked that she get a manager if necessary. She started slamming things and muttering under her breath. Finally, she scooted back to a drawer behind her to get a new, unopened tube. On the way back to the desk she huffed and puffed so hard she fell out of her chair with a big crash. Yes, I laughed. The manager finally did come out and, after I explained the situation (with this woman protesting like child as she got back into her chair), asked if I'd be needing anything else. I guess because I was giggling no one bothered to apologize.

Probably the MAC counter at my Nordstrom and Sephora. Rude SA's in general there.

It wasn't with a cosmetic brand but with a electronic company JVC has poor customer service

I had a horrible experience at Sak's. I wanted two pair of pants. The first wasn't in stock so the sales associate offered to order one for me. I needed alterations on the second pair. When the lady came up to measure my pants, I asked if it was complimentary alterations. She said yes of course. When I checked out, I was charged $14 for alterations. I checked that with my sales associate and he flat out said that's not true. As for the first pair that wasnt in stock, he charged me $15 for shipping fees without even mentioning it when he offered! I asked him about that and he said, "We do not provide free shipping on anything. It should be obvious that shipping isn't free. I'm sure I mentioned it." I will never go back. All those "surprise" charges isn't fair. I can go to Nordstrom myself for the same pairs of pants with free alterations and free shipping if they don't have something in stock. Plus, I didn't appreciate his pretencious attitude with his comment regarding shipping and alterations. I quickly turned down the pants and walked away.

As some of you have mentioned, completely ignored by M.A.C. employees, specifically at the store. Why is that? I doubt many people go to MAC stores/counters to just browse. And another one with M.A.C. online. After approving my purchase (address was correct and payment went through,) they sent me an email saying they were canceling my order because they did not ship to my country - which by the by is a part of the US. Then why have that option in the first place? It says right there they do ship here, what gives?

Murales here in Montreal-- I spent a good 20 minutes in the store checking out swatches of Benefit's Moonbeam VS Sunbeam, deciding which one to get, and was ignored by every store clerk-- in a completely empty store. Really, I was the only one there-- why not just ask me if I need any help? Anyway I decided not to buy either product there because of the poor service and decided to hit up the a Sephora in Toronto instead. :P