Thursday, April 24th, 2008

Temptalia Asks You

Do you return beauty products? Do you avoid it, or do you love return policies? Have you ever had a bad return experience?

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70 thoughts on “Temptalia Asks You – Do you return beauty products?

  1. I never return any beauty products unless they are faulty. I would never buy something then decide I dont actually like it. Even if I order from a website, I try to see the item in person first, if Icant then I realise I am takng a chance. Companoes usually just throw away returned products which is such a waste I think :(

  2. I haven’t yet had a chance to return any product. Here in India they *just* don’t take back the product if you didn’t like it. They provide testers and that’s the limit of their liability. A very few people order online and some sites, like Ebay have their rules, but I never have returned any thing yet.

  3. Laura

    I’ve found there are some items that you just can’t test in the store. Places like Sephora and Ulta give you that luxury but drugstore and places like Walmart & Target aren’t too happy about you opening cosmentics and giving them a try. I will return things if I don’t like them, I’m not a millionaire and either way the product isen’t going to be used (since really who wants to suffer through wearing a foundation that makes you look like an Oompa loompa!) so I think I should get my money back. The product did not satisfy me. I try to cut down on this as much as possible by reading reviews before purchasing so I don’t’ go wasting things will nilly!

  4. Profile wp-user-avatar wp-user-avatar-60 alignnone photo of Ann Marie annie

    I absolutely return products. I think people take too sentimental a view on major corporations….like their feelings are “hurt” when items are returned, when in fact they should be recycling their packaging and the cost of returns are actually built into their purchase cost. For example, I purchase A LOT of MAC from their website. I have ZERO guilt sending things back. Especially since I know they recycle packaging and because the cost of their products is clearly reflected in the fact that you can’t buy it just anywhere. A lot of people must buy from the site due to limited locations to buy in person. MAC does not expect those people to absolutely love, site unseen, every product that arrives in their mail.

    • Hey Annie! I definitely agree that people shouldn’t feel bad about making returns, especially when they didn’t like the product or it didn’t work out!

  5. Hey Cristine,

    No NEVER!!

    Zzainy..

  6. I return things all the time … right now I have a BECCA mineral primer to return (made my rosacea sad) and a L’Oreal True Match foundation – grabbed the wrong shade. I have retured stuff I have ordered online from Sephora to the store. Last week I returned a foundation to MAC b/c they gave me the wrong one. I spend A LOT of money on makeup and beauty products so I do not feel bad returning a tiny percentage of it. I always end up spending ore at the store when I am returning something anyway.

    • Hey Critty! I’m like you… I’ll return things if they didn’t work out for me. And yeah, sometimes you just can’t test things to see. Like DiorShow flaked on me, but that wasn’t until several hours later.

  7. pquanda

    Oh Lord – do I ever return! I will scour websites, look up MUA reviews, go see it in person and try it on, and then low and behold, a few hours later when I check my stuff out in the daylight, things always are the wrong tone on me (esp. foundation), end up breaking me out, or something I just end up being really unhappy with. The lighting in our MACS (Nordstrom and MAC freestanding) are really crazy. The last thing I returned at Sephora was something I swiped once and never touched again, which I thought warranted a return, and a lipglass from MAC that looked so pretty in the tube and very cute amongst those small lighted towers in their store – it totally washed me out IRL. Oh, and that same day I also returned one of the Mineralize Loose, because it was dark enough, but too pink – so I got the more yellow (Dark) version!

    • pquanda

      I guess something also to consider (at least for me) is that nothing actually ends up getting returned.. for the most part, I usually trade it for a product that works for me, or I agree to take a giftcard for the store (i.e. Sephora), so there is no real money being lost.

    • Hey Pquanda! Those are all great things you do, though – you try to find good products, but not everything works out!

      Oh, MAC lighting is infamously bad ;)

  8. Vee

    I used to trust my MAC MAs completely. However, lately some of the newer ones have been recommending products that in no way suit my skin stone. What might appear fine under the super bright lights looks different on me once I get home and into softer lights. I’ve been having to return alot of stuff.’

    ERGH……

    …. I hate returning items!

  9. Angi

    Yes I do. Often, unfortunately. There is no Sephora within 200 miles of where I live. Which means I must purchase online (except for the rare times I’m able to make a road trip with the time to shop) and try as I might, the choices I make just don’t always workout out. Even when I’ve shopped at the store I’ve found some products that I thought would work for me just didn’t. So I return everything I get that doesn’t work for me. I’d share it with my daughter but her coloring is completely different from mine.

    Plus, even when I can shop in person the lighting is so horrible in most stores that often, what looks good in there looks awful in natural light. Wish stores would get better lighting.

    • I agree, Angi! I bought several things via Sephora during the online F&F sale (getting a pass for in store is impossible, LOL), so I bought some stuff sight unseen or without trying, and had to return!

  10. Eva

    Nope, not possible here in Germany (if there´s nothing wrong with it)..so you really have to think twice before buying.

  11. Robin

    Yes, if I don’t like something that I bought I will return it. Why should I waste money like that? And it’s annoying how rude cashiers are when you try to return something. Returning is not against the law-I think people in retail forget that sometimes.

  12. Rose

    It depends on how much I spent on it. Whenever I’m buying something that is expensive I ask first if its returnable and the quality or color isn’t right, I bring it back. If it wasn’t too much $ I don’t even worry about it. But I used to work in a store that sold make-up and we took it back if they weren’t satisfied, as long as it didn’t look TOO used and they had a receipt. :-)

  13. marielle

    I return any and everything that doesn’t work for me. I’ve returned a lot of products over time and not felt bad about it. The result is a that every product in my large makeup collection is useful to me.

  14. Profile wp-user-avatar wp-user-avatar-60 alignnone photo of Ayat ayat

    I did it twice only and they were both MAC, wrong color foundation the MA forced on me and Cult Fave l/g from Fafi which I was dissapointed with cuz on me it was identical to my NYX Pink Frost l/g!!

  15. Tiffany

    I definitely return things with no shame. Like another reader commented, I spend a LARGE amount of money on MAC and other cosmetics so I feel that it is my right to return the small percentage of items that I am unhappy with. I save a little money, the product does not go to waste sitting in my drawer for 10 years, and MAC retains a high-buying customer!! :)

    And, looking back at my returning trends, I tend to return things that MAs have ended up pressuring me into buying! Lessoned learned, I find myself completely ignoring MA’s at MAC and testing out products alone in the store for a LONG time before committing myself. I read beauty blogs and see stories and view swatches enough to the point where I think I know more about a particular product than what the MA’s tell me. They just don’t have enough experience with each product, whereas the online beauty community is chock full of firsthand experiences! Anyways, I go on and on.. I encourage my friends to try different things at MAC with no fear because of their return policy. What ends up happening is that they end up buying more in the end :).

  16. Dana

    I used to have no problem rturning at MAC they never give me a hard time and their policy is great. That was until i found out they they throw it away. even if i didn’t use it. i feel like its such a waste so now i just list it on MUA.

  17. claudine

    i just love all the stuff i bought so i never had a reason to return something

  18. Kathleena

    of course all the time. I return MAC cosmetics that look great under the department store light and then when I get home it looks horrible. I returned a FAFI quad and FAFI blush because when I got home because they seemed like dust with a lot of glitter. It was just too sheer for me. The MA seemed a little upset that I brought them back.

  19. Profile wp-user-avatar wp-user-avatar-60 alignnone photo of Pippa Calico

    I tried to return a mascara to MAC that i thought had dried out, i was really disappointed with it, and the MA told me they cant take it back, and that there stock could NEVER be old… :-(

    • WHAT? MAC should take back anything so long as it’s within the return policy terms (like 30 days, or with receipt, whatever it is).

      • Profile wp-user-avatar wp-user-avatar-60 alignnone photo of Pippa Calico

        I wish I had known that :( it was only a few days later. But this is a MAC counter at a department store, maybe they have different rules :-(
        sucks though…

  20. kaoru

    I rarely return items. The only times I do is it the MA gave me the wrong item, if there was something wrong with it, or if I had a reaction. For the item being the wrong one, I paid for the right one, it’s not my fault they gave me the wrong item. For the other two reasons, I figure it’s a form of feedback to the company. If a lot of people find something wrong, or have a reaction, they change the formula. How can they know to change it if no one gives them some form of feedback?

  21. Amy

    The only time I did so far was when I got a MAC shadow for Christmas that I already had, so I exchanged it for one I didn’t have.

  22. When I worked for Estee Lauder, we were encouraged to tell our clients that if the bought something, tried it and didn’t like it, to bring it back to the counter for an exchange or refund. The philosophy being that Lauder didn’t want you to spend your money on something you didn’t absolutely love. Now, some of my BAs (beauty advisors – I was a counter manager) would complain about having to take the return, but I saw it as an opportunity to strengthen the relationship between the client and our counter. *shrugs* Personally, I think that you should return something if policy permits it, and you honestly don’t like/can’t use the item

    • I’m glad that you saw it was an opportunity! I think when people have the chance to return (and you know, a lot of people are willing to do an *exchange* too), they’re more inclined to keep coming back to try new products.

  23. Stephanie

    I return items if it’s necessary. I tried the MAC eyemakeup remover and had severe burning and itching from applying it to my eyes! If I can exchange it for something that will actually work, then why not?

    Stephanie

  24. carriespooner

    I do return if need be. Sephora has a very good return policy and they want you to be happy. I wrote to Cargo about a product that was inferior and they asked me to return it to Sephora plus sent me a different product. Returns often equal feedback. If I feel strongly about something that’s inferior, I’ll write and return. I spend a lot on cosmetics and not everything is a home run.

    Re Sephora: I saw a SA take out a pocket knife and pry the Nars shadows out of the display. She put them in her front pants pocket while she was doing a makeover. First of all.. I won’t touch a display in Sephora after that. Second, so many displays go missing and you can’t test. I told them, I’ll buy and return before I use their testers. Gross. I shop in there at least 1 a week. They know me. :)

  25. I rarely, rarely return a product. I do the best I possibly can to make sure before I buy something that I don’t have something too similar. Once I had a serious problem with grays because I eventually realized grays just don’t look very good on me- it took about 3 shadow returns to realize this. I would swatch it in store, buy the “perfect” gray, only to put it on and be disappointed. I wound up with the Holiday smoky eyes compact and that’s all the gray I will ever need. I felt awful about going back to return the products every time, because I knew the MA’s who were my friends were getting that amount deducted from their sales and whoever was exchanging that shadow was reaping the benefit of my indecisiveness.

  26. claudia m.

    I have no problem at all returning a product that for some reason didn’t work for me, like my mom told me: I’M NOT MADE OUT OF MONEY!!! lol, but yeah, companies want return customers, and most of the time you don’t really just return something, you exchange it and buy something else on top of it b/c of guilt.
    I live 5 mins away from Sephora, mac and every brand I could dream of, so it’s not a far drive. However, I do spend my sweet time testing and checking colors out as it’s still a hassle and a waste of time and energy and yeah, salespeople give me attitude (it’s a very snobby mall =(…) too, so I try to avoid it. I’ve gotten better at it, I used to be a compulsive shopper and now I really check out the products I want.
    re sephora: i want want to be on a first name basis, but I’ve yet to see the same BA twice, and I go often, hmmm…

    • LOL! So very true. I return whenever I feel like the product doesn’t work well for me… and let me tell you, I keep a lot of crap that I almost never wear, so it takes a lot for me to return!

  27. winnie

    Only once! I exhanged Satinfinish for studiofix and bought a bunch of other stuff so I didn’t feel bad at all! I hate refunds though because I work in retail part time and I know what it’s like at the other end. Still, sometimes you need to make that refund!

  28. bec

    No return policies for beauty products in Sydney unfortunately…

  29. Danielle

    I return things often if I don’t end up using them. It just indicates to me that the color or whatever it may be wasn’t right. I have bought things a few times just to appease the salesperson. I can’t seem to say no sometimes. I am working on it though. The return policies are good for this reason. I have been very hesitant to return products because I don’t want to make the MA’s upset with me, but I do so anyways. They understand and they can usually get me to buy more stuff that way.

  30. cloudburst

    I will return beauty products, although there are times when I feel too awkward about it keep the item or exchange it for something else. I usually don’t get hassled about it because I’m a regular customer & the MA’s know that sometime in the very near future I’ll be back spending $$$.

  31. lainey

    Hell yes I return. Especially at sephora and mac. If I am paying $15 for a lipstick, I better LOVE it. I am skeptical about believing that the returned makeup just goes straight into the trash. Maybe an actual MA can confirm…but I would think they save them for testers. OR maybe they give them to the MA. THey probably wouldnt want someone elses used mascara…but something like eyeshadow I would snatch up in a heartbeat.

    • LOL, that’s how I feel, too, Lainey! I want to make sure I’m getting stuff I’m going to use. Actually, MAs are required to box and ship all returned products to MAC HQ or whatever, I believe…

  32. Sara

    I work at CVS pharmacy, which has a 100% money back guarantee. since i happen to HATE everything that cvs stands for, i take full advantage of it! so basically, i try a crapload of drug store makeup, and if i don’t like it it’s going straight back! i feel like its a little way to bring down the company which has paid me minimum wage the full two years i worked there (actually, i might get a whole .25 cent raise. thank you, cvs! x.o)

    • Ouch, in CVS’ face!

      I actually liked CVS when I lived in SoCal, though. :[ But it’s too bad that you’ve hated working there (though I hated working retail anywhere myself!).

  33. Tonee

    I hardly return products at all. If I do, they are unused – ie brand new in box. I don’t really buy anything unless I am happy with it to begin with. I have always asked for samples which I can use a couple of times before deciding whether to buy or not. And until now, I have never had an allergic reaction to a beauty product, so I have been happy with all my purchases so far.

    Drugstore products can be difficult to select as there are no testers but I have been lucky to select the correct shade.

    • You’re SO lucky that you’ve never had issues selecting the right shade at a drugstore :) I try a lot harder to ensure I make good purchases, too. I hate returning, lol, I’m so lazy!