I’ve had exceptional service with Nordstrom and Neiman Marcus (where they’ve replaced luxury beauty products that arrived broken without a fuss). Beautylish is also the best for actually packaging products so they won’t break on you, and they’ll also upgrade shipping to overnight/two-day and from what I’ve heard, replace and return things very easily.
-- Christine

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Thanks to Lea for today's question!

What was the last brand that disappointed you?

Kat Von D’s Serpentina palette; the way the release was handled was frustrating, and I don’t know why it was released in such small batches, which made it seem like it was selling out in minutes when now it seems like there is plenty of stock to go around. Then, to make matters worse, the product itself seems to have a lot of quality issues, but these quality issues extend into inconsistencies, too, as readers have reported different shades working differently!
-- Christine

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Do you have a question idea? Submit yours here.

Do you have a question idea? Submit yours here.

Do you have a question idea? Submit yours here.