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Foundation, mascara, and bronzer. I’d rather just have a few foundations I love than a lot of opened ones in general (I’d just be better about returning shades/formulas that didn’t work for my skin tone/type). I’d also just buy less mascara, use some up, then replace (either with the same thing or something new). I so rarely wear bronzer that I am definitely someone who could just have a few (like a matte, satin, and maybe a deeper/redder one).
-- Christine

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Ulta’s reps are patient on the phone, but their solutions are just dismal – if a product is broken, I have to send it back before getting a refund (no other retailer/brand has made me do this). Neiman Marcus overnighted a Louboutin polish trio ($90 or something like that) after my order arrived broken without having to be asked for that solution, whereas Ulta makes it a pain to deal with an eyeshadow arriving broken that was $1.99, which is due to poor packaging – a bunch of compacts in a box with no padding or bubble wrap!
-- Christine

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I’ve had exceptional service with Nordstrom and Neiman Marcus (where they’ve replaced luxury beauty products that arrived broken without a fuss). Beautylish is also the best for actually packaging products so they won’t break on you, and they’ll also upgrade shipping to overnight/two-day and from what I’ve heard, replace and return things very easily.
-- Christine

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Thanks to Lea for today's question!

What was the last brand that disappointed you?

Kat Von D’s Serpentina palette; the way the release was handled was frustrating, and I don’t know why it was released in such small batches, which made it seem like it was selling out in minutes when now it seems like there is plenty of stock to go around. Then, to make matters worse, the product itself seems to have a lot of quality issues, but these quality issues extend into inconsistencies, too, as readers have reported different shades working differently!
-- Christine

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