Thanks to Lea for today's question!

What was the last brand that disappointed you?

Kat Von D’s Serpentina palette; the way the release was handled was frustrating, and I don’t know why it was released in such small batches, which made it seem like it was selling out in minutes when now it seems like there is plenty of stock to go around. Then, to make matters worse, the product itself seems to have a lot of quality issues, but these quality issues extend into inconsistencies, too, as readers have reported different shades working differently!
-- Christine

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I think they should do an internal review and assess whether the popularity has longevity, and whether the product fills a void in their current line-up. I think more brands should be flexible and make limited edition products permanent, but I feel like we don’t see that as often as you’d think, given the slew of limited edition releases! Brands could also re-release some limited edition formulas more often–say a summer highlighter that gets released each summer, maybe one one or two fan favorite shades, plus something new.
-- Christine

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