The bottom line is people are resistant to change, yet open to new things. A new product line will be easier to receive than a change to an old one (even if it is an improvement to the quality of packaging, product, etc). I personally disagree with the repackaging of their pigments, but mostly because I like things to match, and the new pigment jars don’t match my old ones. The lack of pigment was a big deal to me in the beginning, and I can see how it would upset certain individuals, especially those that sell sample sizes and now have less to work with, but I got over that aspect of things, because aside from choosing not to buy MAC anymore (something that I cannot even think about doing) there isn’t much I can do but express my opinion. I’m still busy being upset about the fact that the makeup brand created in my country (Canada) costs more here than it does to export it to the US. Now THAT is a kick in the head.

Also, I dos NOT go unnoticed that most of the collections are simply the same items repackaged and resold with different names as limited edition, and within the community it has also been noted by several beauty gurus I follow that the quality has decreased since the Estee Lauder acquisition.