Comments on: Neutrogena skinID – Customized Acne Care For You

By: christine4361

christine4361 — Tue, 28 Sep 2010 23:22:30 +0000

The product didnt work for my daughter… that doesnt mean it’s a bad product. The problem I had was getting a hold of customer service to cancel it. I kept trying several times and would get busy signals which a customer service rep there named Kirbi said no one had complained about that but me. She cancelled the subscription and would not give me credit for a shipment I just received even after I offered to ship back…. she basically said I could but it was a waste of my time. She was trying to get me upset so she could hang up on me. She wouldnt let you finish a sentence… very rude! I will never buy a product from that company again. Don’t auto pay for any product with this company… you wont be able to reach them to cancel and they will call you a liar… try to get you irate so they can hang up on you and they will not credit you.

By: Victoria

Victoria — Tue, 14 Sep 2010 02:38:59 +0000

I also agree. First of all, I hated the original product. It made me break out badly and I had little bumps everywhere. Then, they autofill the same products (no where did I notice that my order would be placed repeatedly) and you can’t return the refill! When I called to cancel and complain, they asked me why I didn’t call earlier and they said the auto refill notice is posted in several places on the website. NO REFUND GIVEN!! Very disappointed in this product and the customer service. DO NOT ORDER!

By: Claire

Claire — Thu, 10 Jun 2010 01:05:14 +0000

Maybe the reason why you were breaking out was because of your sensitivity to un-natural products, like neutrogena? Just a guess, but since it sounds like you’ve been using natural products for a while, and you switched suddenly to neutrogena, it may be a legit answer.

By: ALOHAGURL76

ALOHAGURL76 — Fri, 26 Mar 2010 14:30:39 +0000

THEY DONT SHIP OUTSIDE THE CONTINENTAL US… HAWAII AND ALASKA ARE STATES THAT THEY WONT SHIP TOO:(

By: islandgirl

islandgirl — Thu, 25 Feb 2010 22:17:35 +0000

i emailed skin id personaly to ask why they do not deliever to hawaii & ive done it a few times over the past 2/3 months and yet anyone has written me back ive called them on there website number and it does not accept hawaii calls

By: Franchesca

Franchesca — Thu, 18 Feb 2010 19:42:11 +0000

Also in Alaska…I’ve had the same problem. I also sent an email and the reply is posted below. BOO!

Dear Franchesca,

Thank you for your inquiry with regards to Product questions,

As of today we cannot accept orders from Alaska. However, if you have relatives in other states in the US, they can order on your behalf and ship the product to you. I will admit that it is not an ideal solution, but it would at least enable you to receive the product.

If you have any additional questions, please feel free to contact us at 1.866.742.0201. Thank you for visiting skiniD.com.

Sincerely,

Richard

Your skiniD™ Customer Care Expert