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72 Comments

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It’s extremely important. For instance, I ordered some stuff from Ulta online and needed to return an item. I was ticked to find out that they only allow you to exchange or get a store credit for items ordered from their website. I’ll never order from Ulta again.

I love return policies which is why I don’t hesitate to try products at MAC or Sephora. If brands overlap and I’m hesitant about the quality of the product, I’ll go to Sephora rather than the department store.

I’ll only buy at drugstores, The Bay or Holt Renfrew (Canadian Dept. Stores) if I know I’ll love the item and done a lot of research.

You can return ANYTHING at the Bay! Trust me I work at a Bay MAC location and we take almost any return, no questions asked. If you have a recipt you can get your money back, if you dont, exchange or credit note!

I know the MAC at the Bay will refund/exchange but I don’t know about the other counters. They never tell you if you can return anything it’s not even mentioned on the receipts!

Hi!I brought a conceler from Mac but it didn’t work for me!
Can i return it without receipt ..and without the original packaging?(at the bay Mac.)
Thanks for ur help:)

I’ve done returns for cosmetics at both The Bay and Holts and they are just as good as any Sephora, if not better. I actually prefer to buy my stuff at the Bay because their reward system is A MILLION TIMES better than the crappy beauty insider from Sephora…

I’ve never exchanged or returned an item I didn’t like. If I don’t like something I buy, I always chalk it up to bad research on my part–I always do a considerable amount of research before I buy a big ticket item. Returning something I’ve already used and disliked would feel kind of like cheating, so I always try to pass on products that don’t work for me.

It’s quite important to me.I usually don’t like trying stuff at the counters or in store.I like taking comfort in knowing that if I don’t like a product I can exchange/return it.However I don’t abuse the return policy, and have only gotten a refund about 2 times.I also don’t return/exchange broken items.

Very important! I can’t tell you how many times I’ve swatched something multiple times in a store, and even tried it on and thought I loved it, only to find that it doesn’t work in day-to-day life… I feel like I pay more for this kind of “insurance” when I buy things at Sephora or Nordstrom, for instance, as opposed to Target.

Haha, I re-read this… I don’t want to give the impression that I return things a lot- if I buy a color I decide I don’t like, I’ll blame myself and keep it. But sometimes a foundation just won’t work with my dry skin, and I’ve had concealers that tested very nicely but looked terrible by the end of the day, mascaras that flake… Only situations where the product itself just isn’t working, not merely a taste-preference gone awry!

This is why I only get makeup from MAC, Sephora, and CVS. I have never had a problem returning anything with them!

They should, definitely!! coming from a country that have no return policy EVER, made me appreciate things here. I’m happy to be able to return makeup that doesn’t work. And thanks to “make-up bloggers” who review products, probably help customer with their purchase. Rather than they have to try it out and end up returning!

Its not so important, because in UAE we have very bad return polices ,
so im kinda used to just blame my self for the bad purchases lol

this is HUGE for me. I buy a lot of beauty products (i don’t know why, since i don’t even wear makeup on a daily basis!) but I’m often impulsive. Sometimes I get home and realize I really didn’t need another magenta-ish nail polish or whatever it might. Other times i research a product and decide i need the newest and greatest thing, when in actuality i really don’t, and then i end up returning something because it makes more sense budget -wise. Or sometimes I just think i’ll like something (foundation or skincare especially) and after a few uses, it isn’t quite what i’m looking for.

I pretty much only buy products at Sephora or Nordstrom, unless its something they don’t carry (boo!) or if I’m positive I’ll keep it!

extremely important. you never know if you’ll like something unless you try it. also, once i bought a christian dior foundation and the pump stopped working half way through. brought it back to a counter and they replaced it with a new one. i thought that was awesome.

I’m so jealous you guys have the possibility to return used makeup products. I’ve only managed to return a foundation once because the MA had suggested a wrong shade for me and even then it took a little persuading. We can’t even return items to MAC.

it is very important! considering makeup is not cheap, when i buy something i want to know that it works out for me overtime since makeup works differently for everyone. if it didn’t work out, i want to know that i can still return it and get my money back to try on something else. sephora, ulta stores and mac counters have great return policies and i am forever greatful!

Not very important, given the more expensive brands in my area are housed within department stores (and as such tend to use their policies for returns). However, my MAC counter was very good when I exchanged a powder for another type- didn’t ask questions about if I used it and just checked that I had actually put the product in the box! (but my local MAC counter is awesome anyway, so I expected that :D)

Honestly, I don’t think any of the beauty stores over here offer any sort of return policy (I’m in Dubai) so the idea of being able to return makeup you don’t like is a wonderful but foreign idea to me!

Where I live you can only return makeup purchases if the item is in the original packaging and completely untouched, or if faulty. It really shocks me that some places allow you to touch and use makeup and then return it. I would like that freedom because then you can try whatever you like, however it’s still seems weird to me. Must be a different law or something.

Here, we can’t return makeup products unless they are faulty. I believe Boots will let you return their own brand makeup if you turn out to be allergic to it, and they use the info to help them adjust the formula. With other brands, most times they won’t even let you return them if they are still sealed. If they have been opened, no chance.

There’s no returning makeup just because you changed your mind or have decided it doesn’t suit you or you don’t like it after all.

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