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With eyeshadow – I’ll let pretty much anything slide (example: if something isn’t as pigmented/color payoff isn’t as great as expected. Excessive fallout). It can always be used.

But with foundation, powders & especially concealer I don’t hesitate at all to return if the advertised undertones are off, if the finish doesn’t look good or work with my skin. And especially if it breaks me out (I always have blemish-free skin. Blemishes are NOT tolerable if it’s caused by the product.

And of course, price affects the decision. If I payed 45 bucks for a lipstick, it better last a few hours!

I usually keep all eyeshadows unless they r broken before I open them. Lotions, foundations, blushes, powders will b return if they make me break out. But if the foundation or powder is off in color I’ll usually exchange it for a better match, which is rare bc I usually sample the foundation to make sure it looks good in all types of lighting.

If I don’t like it enough to think that I would use it on a daily basic, I will consider returning it. Anything below that is a definite return.

The price plus the effectiveness. I’ve returned mascaras and cream eyeshadows because they performed horribly for what I paid for. Then again, I am willing to pay a little extra for these things now because I know that I have the chance of returning an item if I’m dissatisfied – I cannot say the same for things I’ve bought at drugstores.

i return anything high-end if i don’t like it. it doesn’t have to be REALLY BAD but if it just doesn’t do enough to be worth the price, there’s no reason for me to not get my hard earn money back!

If it was clearly misrepresented, broken, or wasn’t the quality I expected. This is why I like to buy makeup at Sephora and Nordstroms. They don’t ask questions if you want to return it after you’ve tried it. I actually had to do a recent return of UD liquid eyeliner because it burned my eyelid. Which it kinda weird because I have it in another color and that one gives me no problems. Got my money back for that though.

Honestly, if it’s expensive and doesn’t work for me (ie. wrong colour, irritates my skin, doesn’t do what it’s meant to) it goes back. I very rarely return items, but if they are expensive, I expect them to work.

If it doesnt measure up to the standards that they claim or if I get it home and it just doesn’t work for me. If it’s drugstore, I toss it.

I’ve only returned one thing, the Diorshow Blackout. I was choosing between the Blackout and the Extase, and since I’ve tried Extase before (sample tube FTW), I tried out Blackout on my coworker’s suggestion. Unfortunately my lashes were just not made for Blackout, and $25+ is a lot of money for a mascara, so I exchanged it for the Extase.

With that said, I’ve seen people return the most ridiculous stuff. A 6 month old bronzer that’s more than half finished because “it wasn’t the right color.” An empty bottle of serum because it “didn’t work.” Makeup that’s hit the pan because they “didn’t like the color.” 4 year old crap because they wanted a retroactive discount on it. A Korres foundation serum that was squeezed out completely and refilled with water because “it came like this!” Perfume also filled with water, and cleanser/shampoo filled with dish washing detergent. Stolen T3s, GHDs, and other expensive makeup. Swatched makeup that was “bought” for a photoshoot because she thought the publicist may not have sent out the products on time.

Most of the returns are somewhat legit, but still wasteful since once the product has been touched as all, it gets trashed. Just wanted to share a perspective from the other side of the cash register.

It’s interesting to me that people offer up such bizarre excuses. I am rarely asked why I am returning a product to Sephora and have only offered the information if it was something I thought they should know (irritated skin or is an awful product).

Anyways, the elaborate excuses seem like a clear signal that they are lying!

I just got eczema breakouts from a new foundation. I would say that is a no brainier to return. Not just b/c I won’t use it but because I really want the company to know. Especially since this un-named product was specifically for sensitive skin.

I returned a Clinique pore refiner because it burnt my skin very badly. I still have scars around my mouth and it’s been about 3 years since that happened. The girl on the counter refused to take the product back, even though I was standing there with full face chemical burns.

If I dont feel it is worth the price, or if the product doesnt work. Like I bought a mac lipglass and my lips were burning . I took it back 5 minutes after buying it – as in I hadnt even left the store yet

I’ve only ever returned something when I had a total brain fart and bought a dup of a shade I already owned. Today, I’m just way more picky about what I buy.

That said, I wish I’d known that places like MAC did have such a generous return policy because there’s at least one quad I’d taken back that I bought from before I found this site. Of course, now that I have found this site, I’d never bought in the first place because I trust you!

My newbie self at the time felt relieved when you’d given the quad a middling C+ – I knew then I wasn’t crazy and it was lacking something!

I have a nice little lipstick collection so lipsticks i usually don’t take back but anything else I will

If the product is: broken; discolored; smells off; feels really odd – as in possibly misformulated-odd or extremely-poor-product odd (chunky, gritty, oily, chalky, sticky); or causes irritation. Or if I paid a large amount for it, and do not feel that the product is worth what I paid for it. NYX round lipsticks don’t last very long…but when I buy them at a drugstore or etailer, I’m only paying $2-4 per lipstick, so it’s a bit odd to expect miracles for that. But if I paid $25 or more for a lipstick, it needs to go on smoothly, give good color payoff, stay on a good chunk of the day, and not migrate off of my lips.

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