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I’ve bought a few OPIs from truster sellers on ebay, but other than that, I buy from major retailers as often as possible because I’m afraid of fakes.

I prefer to buy in person at legit retailers. I’m ok with online shopping if it’s the web site of a major retailer I could shop at in person, as well. I’m very untrusting. LOL. Furthermore, I won’t order from sites that lack a significant amount of information. For instance, I wanted to order theBalm’s nude palette, but the fact that they have no privacy policy, no security info, no shipping info, no payment info, etc on their site is so incredibly stupid. I mean, they can tell you all their employees, but not the most basic info that most people want to know when shopping online? REALLY? I know they are a smaller company, but damn, fix that shit.

Hi Miss J.! Totally agree that The Balm’s website is jacked up. However, I own every powder blush they make, every eyeshadow pallet including the Muppet one (the randomly assigned number was my birthday…and I bought it early as my B-Day present…I love my number even though our favorite guru got #1 somehow…you respected reviewer Christine) their illuminating powder, bronzer and some SPF lip glosses. They have outstanding products (easily equivalent to my Urban Decay products and better than Stilla and Smashbox I have owned to name a few). For the price they charge, the amount of charities they contribute to and the contests (I don’t participate)…my personal opinion is they provide a very high quality and consistent product line with large quantities of each product and pretty low prices. Their staff is VERY kind and helpful on the phone. But they have a TERRIBLE website that they really should put some time and money into bringing current as you have mentioned. I must say, if they are going to put their money into excellent products for low cost and give you a ton of each product…I prefer that to pretty pictures and $24 for a cream shadow you can barely see in it’s beautiful glass container (hi there Bobbie Brown). The Balm seems to listen to customer issues so maybe a call or email from enough people will bring their website up to standard. Just providing a LOT of personal experience with this company while 100% agreeing with your comment.

Thanks for your input, Kelly! Their products are great! It made me so sad when Sephora started phasing out the brand because that was where I used to purchase their products. I do indeed plan on shooting them an email with those suggestions since I think a lot of people would appreciate having that info readily available when purchasing on their site. Thanks again, Kelly! 🙂

Nope. I refuse to. I only buy from certified retailers because I don’t want to waste my money on fake products (which can cause health problems) or pre-used items.

Yes. I dont like buying beauty products on ebay. You can never be sure about authenticity and you’re going to pay through the teeth to get the latest “sold-out-everywhere” item. But sometimes, its the only way to get that highly sought item.

I try to avoid sites like ebay as much as possible because most likely those sites have fake products.

I often use eBay for cosmetics and nail polish. To avoid getting stuck with a fake item I only ever buy from sellers with higher than 99.8% positive feedback.
I also use strawberry net – I’m quite a fan 🙂 it’s good as long as you know the item you are buying, because their product descriptions are hopeless 😛
Every few months or so when I plan to buy quite a few items in one hit, I’ll use a parcel forwarding service to buy from Sephora or Nordstrom. That way I know I am getting authentic items, plus it is more convenient to be able to buy it all from the one store, instead of a dozen different ebayers.
I only sporadically buy cosmetics/nail polish from department stores here in Australia, because there is such an insane price mark up compared to the US. Honestly, from reading temptalia, karlasugar, etc, and knowing the American and Canadian RRPs, I’m always mortified whenever I buy cosmetics in store at Myer or David Jones.

Exactly my problem! And Myer and David Jones don’t have the return policy of places like Sephora, so if you have a problem with a cosmetic, too bad. Which makes paying the mark up not worth it at all. When travelling in the US I purchased some items at Sephora, found after a couple of weeks of using the skincare that it wasn’t working for me, and was able to return it for a refund. WITHOUT a receipt. AMAZING.

So it’s ebay, strawberrynet and parcel forwarding service for me too here in Aus!

You are aware that Australian’s have higher minimum wages than here in the US, so your products are going to be more expensive? But it works out to be the same price.

That’s true, but most of these cosmetics are imported, and part of the reason why they’re so expensive is Australian luxury tax, which I believe is around 30% for cosmetics.

Not everyone gets paid minimum wage, either; so AU$62 for a NARS blush that you can get for US$26 (with the currencies on parity), does not “work out to be the same price”.

For the record, in Indonesia where getting paid “pretty well” is around $500 per month, cosmetics are still more expensive (around 50%-100%) than the American RRP due to shipping, import duties, etc.

High feedback scores on ebay don’t necessarily mean you are safe from fakes; I have been burned by high feedback sellers before. Sometimes sellers will have a very lenient return policy or will be very accommodating to buyers when they realize they have purchased a fake, so people feel they should leave positive feedback. Other times, people don’t realize they have been sold a fake. Have learned my lesson and now I only buy from trusted retailers that I know are authorized to sell the products I want.

This is very true. I once bought a box of limited edition My Beauty Diary face mask that wasn’t sold here in Canada from a seller with 99.8% positive feedback. When I got the product, I realized they were fake and promptly emailed the seller with my complaint. They returned my email and refunded my money on paypal right away, apologizing and asking for me to give them a positive rating. I ended up giving them a good rating for customer service and other catagories, but a neutral rating for product accuracy. It didn’t feel right giving them a negative review when they returned my money so quickly (including shipping charges), even though I am sure they were purposely selling fakes.

I took a risk on BB cream and found a good seller from Korea for that. I’ve also bought a couple Urban Decay things, and some drugstore makeup that either wasn’t available to me or was very recently discontinued. (Like, for instance, every place I knew that was supposedly stocking matte topcoat never had any, so I went to ebay for Essie Matte About You.)

Some brands seem to be faked more than others, and I try to buy a product from a seller in its nation of origin. Always look at feedback first, and I don’t recommend buying from a seller that only uses stock pics and hasn’t taken any of their own.

for the last 6 months i purchase mainly from ebay-a place with a nice things to buy for a lower price:-) you can choose nwt ot wot…great and happy to visit it every day…

I will buy makeup off eBay occasionally. I make sure they are reputable sellers and I only buy of the have 100% positive feedback, or extremely close. Then I read why they have a negative or a neutral, and it’s usually for a dumb reason that someone felt the need to whine about. I haven’t had any problems since I’m careful.

I live in Switzerland, where there aren’t so much brands available. Normally I buy on ebay brands like Stila and Sleek. I also buy nail polishes from Nfu-Oh, China Glaze and Nubar.

I often buy MAC limited-edition items from Amazon and Ebay. The important thing is to ONLY buy items that have a return policy. I also have a trusted seller, that way I know I am getting authentic makeup.

I’ve never ordered from eBay, partly because of concerns about fakes but also because it would sort of be like opening a flood gate to all these LE and discontinued items that I sort of want but have put out of my mind…I know I’d be cruising eBay and agonizing over buying stuff and, to be honest, I just don’t want to go there….it’s not like I don’t already have too much makeup!

I’m actually a HUGE online shopper. Complete ebay and amazon addict but i will check the stores to see if they have it first, if not then here i come ebay/amazon! The most i buy online on ebay or amazon is discontinued or very rare nail polishes like the China glaze omg collection and few others. The down side is that it will cost you an arm and a leg! Luckly i got them for a cheaper price. Also i plan to get few things from forever 21 and wet seal cause lets face it- forever 21 is the biggest unorganized mess of a store i ever walked in. Cant even stay in their for 5 mins without walking out and the problem is they do have cute clothes but you’ll NEVER find it their store!

Being a Norwegian beauty addict I occasionally have no other (reasonable) choices than shopping on Ebay. I mean, there are a few parcel services that allows me to shop from online stores like Nordstrom and Sephora, but the prices are quite steep, and I can’t imagine I would be able to buy only what I planned if given the opportunity to go wild…. They are dangerous, these wonderful stores of yours!

(Oh, and if it weren’t clear; Norway is terrible at offering good and varied makeup – and we get the new products ages after you Americans. The most common brands in our “beauty departments” are Maybelline, L’Oreal and Max Factor (which is basically CoverGirl) – and now and then some Rimmel, Revlon and a few European brands. We’ve also got a few MAC stores, and lots of stores with high-end brands like Dior, Chanel etc., but no Urban Decay, Too Faced, Inglot and all of those “fun” brands… When I’ll finally get to USA there will be shopping!)

Max Factor is far superior to Cover Girl. I was extremely disappointed when it was DCd in the US. I was never a fan of CG, but MF was my go-to brand for many products.

L’Oreal is basically Lancome, though, and much less expensive. Alot of the foundations are pretty much identical.

That’s exactly the same here in Aus – I would rather buy instore, but can’t get the brands I want! And parcel forwarding services are sooooo expensive, and generally take a month to arrive.

Never. When I was in my teens and twenties, there were no such thing as the internet. So I am attuned to buying things in stores. Rarely, do I even buy even from department stores via the internet. I am very particular to what I buy…so I need to see the product before I pay for it. Second, I dont trust the vendors on eBay…If they dont sell the item in the United States store, then I wont buy it. The only place I trust is Sugar Pill Cosmetics and Fyrinnae which I have bought from. I hear from reader what good experiences they both are so I took the plunge to get the products. I do buy non-makeup stuff from Amazon if Amazon ships it, because I trust Amazon and have been happy with them. SO if I need to buy makeup from Amazon in the future, I would do it.

I only buy makeup and skincare online from major retailers/department stores (I love Nordstrom for their customer service, great experiences with live chat, and their return policy), but I would rather purchase in a physical store, rather than online, like Nordstrom when possible. For non-beauty items that I may not be able to find in a physical store, I have purchased on Amazon, as I trust their screening process for their sellers.

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